global business process
Microsoft, Yahoo! talks break down
News The process is nonexclusive, meaning others could join in the bidding to place ads, a factor that could make a deal easier to pass regulatory approval. Global Crown Capital analyst Martin Pyykkonen said: "Yahoo! [13 Jun 2008]
Complexity makes travellers miss their connection
Comment More mature organisations are moving away from leaving users to find their own connectivity, to providing them with access-agnostic tools that automate the whole process. These include AT&T's Global Network Client, iPass' Mobile Office and Orange... [12 Jun 2008]
Robin Dargue
CIO Profile He moved on to become IS director at UDV, which later became part of Guinness and then Diageo where his final position was CIO and business process director. What bigger challenge is there after becoming CIO of the world's biggest drinks company... [11 Jun 2008]
Simon Post
CIO Profile Prior to The Carphone Warehouse, Post made his name at Rupert Murdoch's BSkyB as group IT and strategy director, where he was responsible for a complete organisational and process transformation and an update to much of the core IT infrastructure. [11 Jun 2008]
How outsourcing saved Zurich's IT
Case Study He warned companies at the start of the outsourcing process to expect revenues and efficiency to initially slump, saying it would take about three years for gains to be realised. In 2003 Zurich Financial Service's sprawling IT department consisted... [10 Jun 2008]
EDS and Avaya Create a Global Infrastructure for Contact Centers to Enable Operational Efficiencies, High Productivity, and Client Satisfaction
White Paper EDS s Business Processing Outsourcing (BPO) Platform make it possible for main contact center hubs to support core input, process, and output functions across market-facing service offerings delivered at networked service locations. [31 May 2008]
Service-Oriented Architecture Supports Global Operation
White Paper This fragmented IT state impacted the company's ability to innovate and drive business process improvements. Sun Chemical made the strategic decision to implement an integration framework supported by an SOA to address its business challenge. [31 May 2008]
EDS customers advised to look for price cuts
News Barry Matthews, of Alsbridge Consultancy, is in the process of helping to set up a deal involving EDS and has previously been involved in setting up deals with a number of clients who outsource services to EDS. [21 May 2008]
Incorporate Service Management Best Practices Into the Service Life Cycle
White Paper Yet more and more enterprises have been making this budget shift in recent years because the increasing size of infrastructure, process inefficiencies, maintenance and global sourcing demand more operational attention. [21 May 2008]
Assessing the Role of Captive Operations in Global Service Delivery Models
White Paper This paper presents the pros and cons of captives, a pulse-check on captive center performance, and strategies to generate maximum value from business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO). [21 May 2008]
Barclays banks on offshore
News Barclays is increasingly confident in its use of business process outsourcing (BPO) which it says has improved time to market and is now looking to increase the complexity of the services it offshores. [15 May 2008]
HP seals $13.9bn deal for EDS
News The deal will strengthen HP's services business across the gamut of IT and business process outsourcing sectors, serving a wide range of public and private companies. The buyout will see HP challenge rival IBM at the top of the global outsourcing... [13 May 2008]
Outsourcing: Not just about cutting costs?
News He said that large companies dealing with about 40 different providers were approaching Accenture to consolidate these deals with fewer suppliers, a process called 'bundling'. Global outsourcing has moved past corporate penny pinching according to... [12 May 2008]
Met Office forecasts blue skies for green IT
News The processors within the NEC supercomputer work in parallel, allowing it to simultaneously link and process climate data from 4km parcels of the UK, giving it the ability to forecast weather at a county level. [09 May 2008]
Design and Implement a Composite Workflow Solution Using IBM Middleware, Part 1: Using Business Process Management and a Services-Based Approach to Create a Highly Responsive IT Architecture
White Paper The approach to designing IT architecture and implementation is changing from a technology-centered paradigm to a solution that is based on business process orchestration. When IT solutions are centered around business processes, an enterprise can... [09 May 2008]
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