growth business data centres
India booms on back of offshore outsourcing
News Of the US$17.2bn, US$5.2bn was revenue from call centres and business process outsourcing services, it said. The trade organisation attributed the growth to both high-margin segments of the market, as well as traditional service lines in the... [06 Jun 2005]
Plumbers and engineers lead mobile data race
News O2 said that previously mobile data has been seen as a white collar application but a spokeswoman said: "Now, with mobile data devices in the hands of plumbers, maintenance staff, engineers and craft workers, customer service can be moved from the... [28 Apr 2005]
Asia: Threat or opportunity for European IT?
News Asia faces some challenges here, however, with costs rising and service providers needing to give more value to customers and win high-margin work as opposed to just call centres and other low-end work. [22 Mar 2005]
Quocirca's Straight Talking: Convergence here at last?
Comment Kingston Communications possesses expertise in carrier services, enterprise voice and contact centres, having long since extended beyond its humbler formation in 1904 as the local telephony provider in Hull. [14 Jan 2005]
Microsoft Research lab opens in Bangalore
News Several other technology companies also have based their engineering and development centres in Bangalore and Hyderabad. Initially, it has awarded $250,000 for projects at the Indian Institutes of Technology and three other centres. [13 Jan 2005]
SAP, HP to offer pay-monthly deal
News HP will also offer to run and maintain the software for customers at its own data centres, requiring nothing but a web browser to access the systems. But SAP may be coming around to the idea as Salesforce.com and other subscription pure-plays... [27 Oct 2004]
Outsourcing megadeals a thing of the past
Comment IBM's deal with JPMorgan originally called for the financial services company to outsource a significant portion of its data processing infrastructure, including data centres, help desks, distributed computing, data networks and voice networks. [17 Sep 2004]
Bank ditches $5bn IBM deal and brings IT back in-house
News IBM will hand over the running of the investment bank's data centres, help desks, distributed computing, data and voice networks from January 2005. Austin Adams, CIO at JP Morgan Chase, said in a statement: "We believe managing our own technology... [16 Sep 2004]
Banca Carige Plans for the Future With Linux on zSeries
White Paper The solution to the problem was implementing two IBM eserver zSeries (in separate data centres) that run both z/OS and Linux, combined with IBM WebSphere Application Server. The challenge was to improve resilience, move towards open systems for... [13 Sep 2004]
Inside offshoring: India's telecoms infrastructure
Comment Carrying voice is relatively simple - though hardly unimportant, given how much offshoring is about farming out complete business processes such as customer care through call centres - but data connectivity must also be robust. [16 Jun 2004]
Morgan Stanley signs $575m utility deal with IBM
News Proponents say this approach lets companies run programs more reliably and reduces the cost of maintaining data centres. Morgan Stanley described the effort as an element of its goal to further automate its data centres. [28 Apr 2004]
Dell in tune with MusicMatch
News The Nottingham-based company will be responsible for managing GeoLogistics' AS/400 and Windows NT servers from its data centres in Leeds in the UK and New Jersey in the US. Bill Flynn, president and CEO of GeoLogistics, said in a statement: "[The... [29 Sep 2003]
Digica bags $4m logistics IT deal
News The Nottingham-based company will be responsible for managing GeoLogistics' AS/400 and Windows NT servers from its data centres in Leeds in the UK and New Jersey in the US. Bill Flynn, president and CEO of GeoLogistics, said in a statement: "[The... [29 Sep 2003]
Services mega-deals not quite so mega
Comment Mega-deals are usually IT outsourcing arrangements lasting for at least several years, where services companies take over tasks such as developing software applications, running data centres or managing desktop computers. [05 Sep 2003]
Crossing the Channel: What IP can do for storage
Comment Many large corporates want to consolidate their data centres to as few as three across the globe,” says Ian Bond, business development manager for storage at Cisco. While this trial was carried out in laboratory conditions, Bond claims that many of... [02 Sep 2003]
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