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silicon.com > White Papers > IT Management > User Satisfaction

Forrester: Trends 2006: New Generation for Service Desks

Forrester: Trends 2006: New Generation for Service Desks

The potential for a brief hiatus in technology growth gives IT management an opportunity to evaluate and enhance the bus Read more

Mar 18, 2009

silicon.com > White Papers > IT Management > Business Functions

How Russell Investment Group Delivers Wireless E-mail to a Distributed, Global Workforce

How Russell Investment Group Delivers Wireless E-mail to a Distributed, Global Workforce

To better compete in the fast-paced world of investment management, Russell Investment Group sought an easy-to-use handh Read more

Mar 18, 2009

silicon.com > White Papers > IT Management > User Satisfaction

Forrester: ITIL, ITSM, and New Product Releases Drive Service Desks Improvements

Forrester: ITIL, ITSM, and New Product Releases Drive Service Desks Improvements

The potential for a brief hiatus in technology growth gives IT management an opportunity to evaluate and enhance the bus Read more

Mar 18, 2009

silicon.com > White Papers > IT Management > Business Functions

Equipment Supplier Uses Integrated IT Environment to Boost Employee Productivity

Equipment Supplier Uses Integrated IT Environment to Boost Employee Productivity

BTI Hellas, based in Athens, Greece, is a leading graphic arts equipment supplier for the Greek market. The company's mi Read more

Feb 20, 2008

silicon.com > White Papers > Desktops, Laptops and OS > Components

Leading Managed Services Provider Forecasts "The Perfect Storm" for Small Business Services

Leading Managed Services Provider Forecasts "The Perfect Storm" for Small Business Services

With the right processes and the right tools, one can become the client's high-value IT department. But 'High-value' doe Read more

Mar 5, 2008

silicon.com > White Papers > Security > Intrusion - Tampering

Continental Airlines Optimizes Security and Streamlines Application Management

Continental Airlines Optimizes Security and Streamlines Application Management

As one of the world's leading air carriers, Continental Airlines is committed to implementing advanced technologies that Read more

Apr 14, 2008

silicon.com > White Papers > IT Management > Business Functions

Floral Goods Manufacturer Gains Time-Saving Insight With Business Software

Floral Goods Manufacturer Gains Time-Saving Insight With Business Software

Syndicate Sales provides a range of floral hard goods products to wholesalers, supermarkets, and mass merchant retailers Read more

Apr 16, 2008

silicon.com > White Papers > Networking and Communications > Network Management

Brokerage Firm Deploys Updates 85 Percent Faster With New Management Tools

Brokerage Firm Deploys Updates 85 Percent Faster With New Management Tools

A leading regional financial services provider, J.W. Nutt Company relies on managed services provider ClearPointe Techno Read more

Apr 26, 2008

silicon.com > White Papers > Networking and Communications > Network Management

Data Center Services Provider Boosts Service Levels With Monitoring Software

Data Center Services Provider Boosts Service Levels With Monitoring Software

Cervalis is a New York City - area IT infrastructure services company that aims to provide a superior level of IT manage Read more

Jun 11, 2008

silicon.com > White Papers > Networking and Communications > Network Management

A Major International Financial Services Institution Uses the Information Gleaned From IBM's Social Network Analysis Solution to Streamline Its IT Support and Infrastructure Operations

A Major International Financial Services Institution Uses the Information Gleaned From IBM's Social Network Analysis Solution to Streamline Its IT Support and Infrastructure Operations

The financial services institution's operational structure comprised three separate divisions each of which had differen Read more

Jun 11, 2008