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silicon.com > White Papers > IT Management > User Satisfaction

Indian Insurance Firm Decreases Time to Incident Resolution by 40% With ITIL Incident and Problem Management Best Practices.

Indian Insurance Firm Decreases Time to Incident Resolution by 40% With ITIL Incident and Problem Management Best Practices.

IFFCO-TOKIO General Insurance (ITGI) was created in 2000, following the merger of an Indian fertilizer company and Japan Read more

Jul 18, 2008

silicon.com > White Papers > IT Management > User Satisfaction

Touchpaper Helps Staffordshire County Council Realise New Vision for IT

Touchpaper Helps Staffordshire County Council Realise New Vision for IT

Staffordshire County Council serves a local population of 800,000 people, employing more than 30,000 staff. The council' Read more

Sep 2, 2008

silicon.com > White Papers > Networking and Communications > LAN - WAN

Alaska Legislative Affairs Agency Gets in the Act With a Juniper Networks NetScreen Firewall and SSL VPN Solution

Alaska Legislative Affairs Agency Gets in the Act With a Juniper Networks NetScreen Firewall and SSL VPN Solution

Based in Alaska's state capital, Juneau, the Alaska Legislative Affairs Agency is responsible for providing networking a Read more

Sep 11, 2008

silicon.com > White Papers > IT Management > Business Functions

Virtual IT Revolutionises IT Support with Intel? vPro? processor technology

Virtual IT Revolutionises IT Support with Intel? vPro? processor technology

Since its launch in 2001, Virtual IT's guiding principle has been, 'We'll look after your IT so you can look after your Read more

Oct 23, 2008

silicon.com > White Papers > Data Management > Data Infrastructure

Asigra Case Study: RETIF-Floristik

Asigra Case Study: RETIF-Floristik

Although RETIF uses tape backup technology to secure and protect its production data at its head office, implementing ta Read more

Dec 4, 2008

silicon.com > White Papers > IT Management > IT Budgeting

Bottom-Line Benefits of the Optimized Imaging Infrastructure

Bottom-Line Benefits of the Optimized Imaging Infrastructure

Do you know how much your company spends to support imaging and document management? Is it possible to measure the numbe Read more

Mar 18, 2009

silicon.com > White Papers

BeeIT is All Abuzz About Its ProCurve Network

BeeIT is All Abuzz About Its ProCurve Network

If you want to improve the performance, reliability, and interoperability of your network, read this case study from Pro Read more

Mar 18, 2009

silicon.com > White Papers > Networking and Communications > Network Management

Early Adoption of Windows Vista Yields Strong Returns for Midsized Companies

Early Adoption of Windows Vista Yields Strong Returns for Midsized Companies

IT departments in midsize organizations are expected to improve the quality of services to PC end-users, cut IT support Read more

Mar 18, 2009

silicon.com > White Papers > IT Management > IT Budgeting

Six ways HP helps IT support environmental initiatives

Six ways HP helps IT support environmental initiatives

Many companies have been talking about being green lately, but HP's been quietly doing something about it for years. Rea Read more

Mar 18, 2009

silicon.com > White Papers > IT Management > IT Infrastructure

Providing Immediate ROI and Productivity Gains with NetOp Remote Control

Providing Immediate ROI and Productivity Gains with NetOp Remote Control

IT professionals are liable for maintaining an organization's numerous computers, an expensive and time-consuming task t Read more

Mar 18, 2009

Stories on it support

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  5. Ballmer on Google, Bartz on Yahoo! and Berners-Lee on web snooping