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silicon.com > Management > CIO Insights

Itil standard has mass appeal

Bundles of businesses worldwide follow its words of wisdom Read more

Mar 3, 2008

silicon.com > White Papers > IT Management > IT Infrastructure

Business-Service Analysis, Transformation and OptimizatioN (BATON) - A Wipro-Compuware Service Improvement Solution

Business-Service Analysis, Transformation and OptimizatioN (BATON) - A Wipro-Compuware Service Improvement Solution

IT teams are being asked to consistently improve their services (increase availability, increase performance), while sim Read more

Mar 20, 2008

silicon.com > White Papers > IT Management > User Satisfaction

Enabling Business and IT Integration: ITIL v3 and Compuware's IT Service Management Solution

Enabling Business and IT Integration: ITIL v3 and Compuware's IT Service Management Solution

Integrating IT and the business is a top priority with many CIOs. Because IT enables businesses, it now plays an integra Read more

Mar 20, 2008

silicon.com > White Papers > IT Management > IT Infrastructure

Vantage Service Manager: A Technical Overview

Vantage Service Manager: A Technical Overview

Vantage Service Manager provides a business service management solution that incorporates IT service measurement, visual Read more

Mar 20, 2008

silicon.com > White Papers > IT Management > IT Infrastructure

Implementing ITIL Using the PMBOK in Four Repeatable Steps

Implementing ITIL Using the PMBOK in Four Repeatable Steps

This white paper provides an overview of the PMBOK® as well as the key process areas and functions within the IT Infras Read more

Mar 31, 2008

silicon.com > White Papers

ITIL: What It Is and Why You Should Care

ITIL: What It Is and Why You Should Care

ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its Read more

Mar 31, 2008

silicon.com > White Papers > Desktops, Laptops and OS > Desktop Client OS

ITIL: Microsoft and Open Source

ITIL: Microsoft and Open Source

Organizations live and die based on the efficiency, reliability, and security of Information Technology (IT). Because of Read more

Apr 3, 2008

silicon.com > White Papers > IT Management > User Satisfaction

COBIT Case Study: Coopers & Lybrand

COBIT Case Study: Coopers & Lybrand

Coopers & Lybrand in the Netherlands has 100 EDP auditors in computer assurance services, many who already have in depth Read more

Apr 10, 2008

silicon.com > White Papers > IT Management > User Satisfaction

HP ITSM Race to Results Simulation: Fun Way to Learn About ITIL V3 (Long)

HP ITSM Race to Results Simulation: Fun Way to Learn About ITIL V3 (Long)

Who says learning about IT Service Management (SM) can't be fun? This webcast shows how this engaging simulation is the Read more

Apr 14, 2008

silicon.com > White Papers > Networking and Communications > Network Management

IT Services Supplier Boosts Service to GPs With Streamlined Operations Management

IT Services Supplier Boosts Service to GPs With Streamlined Operations Management

Employees at INPS, which provides IT services to General Practitioners (GPs), used a disparate and complex IT infrastruc Read more

Apr 26, 2008

Stories on italy

  1. Barclaycard and Orange unwrap contactless credit card
  2. Recession to end this year, but recovery starts next year, say tech CEOs
  3. Is Google's Nexus One an iPhone killer? Not a chance
  4. Photos: Close up on the Google Nexus One
  5. Think big when tidying up your office's printer mess