itil configuration management database
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Touchpaper and Mid-Market SLM
White Paper In early 2006, Touchpaper announced its new IT Business Management (ITBM) suite - bringing ITIL-oriented IT service management and Service Level Management (SLM) to the... [26 May 2006]
Vital Homecare Services Supported by HP Openview and Altiris
White Paper IT Infrastructure Library (ITIL) processes implemented with Service Desk, allowed the client to plan and register incidents and solve problems more quickly. The answer was the Client Management Suite... [16 Dec 2004]
Building Effective & Auditable ITIL Change Management Processes in 4 Steps: Phase 3-4 of the Visible Ops Methodology
White Paper Further discusses on building an ITIL-style configuration management database to find the highest contributors to unplanned work. Also discusses how to build an... [29 Nov 2004]
Meeting Your CM Goals Through ITIL
White Paper Configuration is usually regarded as the heart of ITIL Service Management because every other process utilizes the Configuration Management... [25 Nov 2004]
Part II: Leveraging the ITIL Service Support Framework
White Paper It is critical to recognize that each of these processes - Change Management, Configuration Management, and Release Management - is not a stand-alone endeavor, but is... [23 Nov 2004]
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