itil library
RSS itil libraryInformation Technology Infrastructure Library (ITIL) Relative to CMII
White Paper ITIL provides a framework for organizing service management in an IT environment and is used to reveal the interfaces and any communications deficiencies within existing IT processes. ITIL makes CM an integral part of the service management process. [03 Jul 2008]
ITIL Certification
White Paper The IT Infrastructure Library (ITIL) refers to a set of comprehensive, consistent and coherent codes of best practices for IT Service Management. It comprises a library of over 40 books developed by the Central Computer and Telecommunications... [03 Jul 2008]
An Introduction to IT Service Management, ITIL, and MOF
White Paper ITIL is the IT Infrastructure Library, a set of publications providing descriptive (i.e.what to do and why) guidance on IT service management. This paper introduces two of the most popular IT service management frameworks: the IT Infrastructure... [03 Jul 2008]
Eye of the Storm Supports the IT Infrastructure Library (ITIL): Achieving Effective IT Service Management
White Paper This paper introduces the IT Infrastructure Library [ITIL], its components and impact on IT Service Management. ITIL stands for Information Technology Infrastructure Library (ITIL). Then it looks at the unique properties of Entuity's Eye of the... [03 Jul 2008]
Aprisma and the IT Infrastructure Library (ITIL)
White Paper ITIL provides detailed process definitions for many IT functions that can be adapted to any IT organization. Actually, most processes defined in detail by ITIL are already partially implemented in most IT organizations. [03 Jul 2008]
IT Infrastructure Library (ITIL): Align IT With Business Strategy and Drive Operational Improvements
White Paper The value of ITIL as a best practice framework is provided by broad service delivery and support recommendations, as well as by common definitions and terminology. ITIL guidance allows companies to standardize and leverage recognized best practices... [03 Jul 2008]
Management of Electronic Infrastructure Change Through the ITIL Framework
White Paper This paper looks at the introduction of a Change Management Framework based on the IT Infrastructure Library (ITIL) Framework. ITIL is a framework of an integrated set of processes that are designed to provide best practice in the support and... [03 Jul 2008]
"After Reading the Books?"
White Paper During the past years we have seen an increasing interest in the public domain IT process framework, called the Information Technology Infrastructure Library (ILIT), in the US. The growing number of North America-based ITIL consulting companies... [03 Jul 2008]
Delivering ITIL Best Practices Through IT Service Management
White Paper The IT Infrastructure Library (ITIL) for IT service management began in 1989, growing out of an effort by the United Kingdom's government to improve IT service management. While ITIL also goes beyond IT service management, it features two volumes... [03 Jul 2008]
ManageSoft Case Study: Mayne Pharma
White Paper ManageSoft also provides embedded industry best practice processes based on the vendor-independent IT Infrastructure Library (ITIL). Mayne Pharma is a leading international pharmaceutical organization providing innovative and cost effective... [03 Jul 2008]
Manchester Airport's Web Presence Takes Off Powered by IBM Technology
White Paper It should be noted that the airport makes extensive use of the IT Infrastructure Library (ITIL) guidelines. Manchester Airport business requirements dictated that the organisation develop a significant, commercial Web presence. [03 Jul 2008]
Supporting & Extending the IT Infrastructure Library (ITIL)
White Paper As a result of ITIL focus on process, the following document is designed to supply an overview of ITIL, as well as provide extensions to the framework to incorporate the use of applications to support ITIL implementation. [03 Jul 2008]
ITIL's Contribution to the Microsoft Operations Framework (MOF)
White Paper With the introduction of the Microsoft Operations Framework (MOF) by Microsoft in 2001, the ITIL-world was pleased with the additional attention the Information Technology Infrastructure Library (ITIL) would receive because of the fact that MOF is... [03 Jul 2008]
DeviceAuthority Suite-ITIL Compliance
White Paper The Information Technology Infrastructure Library (ITIL) books describe an integrated, process-based, best practice framework for managing IT services. Many ITIL experts agree that configuration management is the core ITIL process that the others... [03 Jul 2008]
Automatos Services and ITIL Standards
White Paper This paper intends to explain how Automatos IT management tools fits in ITIL's (IT Infrastructure Library) proclaimed IT management procedures. ITIL's IT service management suggestions and specifications is likely to become a de facto universal IT... [03 Jul 2008]
