itil
RSS itilITIL and Best Practices Frameworks; featuring HP and Results Positive!
White Paper Organizations implementing best practices are specifically focusing in on best practice frameworks like ITIL v3 because it helps organizations align their operations around a focus on the services IT is delivering to the business. [11 Jul 2008]
Hi Fert Relies on BMC Service Desk Express Suite to Provide Exceptional Service to Customers and Dealers
White Paper The company wanted to implement an ITIL-based single-point-of-contact service desk that would comply with environmental health and occupational safety regulations. Hi Fert is a leader in the Australian fertilizer industry. [11 Jul 2008]
BMC Remedy IT Service Management Suite Rings in Service Improvements
White Paper Telkomsel wanted an IT service management solution based on IT Infrastructure Library (ITIL) best practices to provide a platform for improved customer service. Telkomsel is the leading operator of cellular telecommunications services in Indonesia. [11 Jul 2008]
DANONE Reduces Rollout Time for BMC Service Desk Express by 66 Percent With BMC Alignability for Service Desk Express
White Paper DANONE deployed BMC systems for its solution and implemented BMC Service Desk Express Suite to support IT Infrastructure Library (ITIL) best-practice methodologies and enable the company to deliver increased service desk performance, manageability... [11 Jul 2008]
Is ITIL the Equivalent to "IT Service Management"?
White Paper When reading the ITIL books you will often find the phrases of "Management of IT Services" or "IT Service Management". The independent worldwide organization that supports ITIL is ITSMF, is using IT Service Management in its name. [03 Jul 2008]
IBM and the IT Infrastructure Library: How IBM Supports ITIL and Provides ITIL-Based Capabilities and Solutions
White Paper IBM Global Services applies a unique combination of skills, assets, and methods to help ensure we successfully apply our capabilities in implementing ITIL best practices in our clients' service management programs. [03 Jul 2008]
Mastering IT Service Reporting for Maximum Returns
White Paper This Webcast will discuss: while the best practices and guidelines provided by MOF (Microsoft Operations Framework) and ITIL (IT Infrastructure Library) are comprehensive, understanding how this maps to your systems management tools may need... [03 Jul 2008]
Accelerating Problem Resolution With Knowledge Management
White Paper It will enable understanding the value of knowledge management in ITIL. This webcast discusses what it takes to resolve problems within your infrastructure and react quickly to your customers. This will enable gaining an insight on true knowledge... [03 Jul 2008]
Edith Cowan University: HP OpenView Chalks Up Success With University Helpdesk
White Paper Edith Cowan University is taking a scholarly approach to the re-engineering of its IT helpdesk by implementing Hewlett-Packard's (HP) OpenView Service Desk solution based on the IT Infrastructure Library (ITIL) Framework. [03 Jul 2008]
Novel Method for Agile Information Security Management System Development for Small and Medium-Sized Organizations
White Paper The IT Infrastructure Library (ITIL) was created to facilitate improvements in the efficiency and effectiveness of quality IT services and infrastructure management. This paper introduces a novel method for implementing an ISO/IEC 17799-compliant... [03 Jul 2008]
Problem Management: A CA IT Service Management Process Map
White Paper CA's IT Service Management (ITSM) Process Maps provide a clear representation of the ITIL best practice framework. Each paper discusses how to navigate a particular ITIL process journey, reviewing each process activity that must be addressed in... [03 Jul 2008]
IT Service Management (ITSM) Solution Builder
White Paper Use the ITSM Solution Builder and get a customized report providing real-world advice on implementing ITIL processes and Mercury solutions to help your organization align IT to business goals. Want to learn proven best practices for developing a... [03 Jul 2008]
Selecting and Implementing the Right Configuration Management Database (CMBD)
White Paper ITIL recommends a full, six-month commitment to plan Configuration management and CMBD projects. CMBD projects involve a significant amount of planning. The planning and preparation are critical success factors, the results of which ensure that the... [03 Jul 2008]
The Ideal Security Patch Process: An ITIL-Based, Best Practices Whitepaper
White Paper After talking with many IT organizations and surveying the state-of-the-art in Change Management approaches, an ideal patch process is documented in this paper that is based on IT Infrastructure Library (ITIL) and COBIT process control concepts. [03 Jul 2008]
Essential NCPI Management Requirements for Next Generation Data Centers
White Paper With this in mind, this paper describes the requirements for management of next-generation Network-Critical Physical Infrastructure from the perspective of the ITIL framework. The management of physical infrastructure in data centers can no longer... [03 Jul 2008]
