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silicon.com > Management > CIO Insights
Itil standard has mass appeal
Bundles of businesses worldwide follow its words of wisdom Read more
Mar 3, 2008
silicon.com > White Papers > IT Management > IT Infrastructure
Vantage Service Manager: A Technical Overview
Vantage Service Manager provides a business service management solution that incorporates IT service measurement, visual Read more
Mar 20, 2008
silicon.com > White Papers > IT Management > User Satisfaction
Enabling Business and IT Integration: ITIL v3 and Compuware's IT Service Management Solution
Integrating IT and the business is a top priority with many CIOs. Because IT enables businesses, it now plays an integra Read more
Mar 20, 2008
silicon.com > White Papers > IT Management > IT Infrastructure
Business-Service Analysis, Transformation and OptimizatioN (BATON) - A Wipro-Compuware Service Improvement Solution
IT teams are being asked to consistently improve their services (increase availability, increase performance), while sim Read more
Mar 20, 2008
silicon.com > White Papers > IT Management > IT Infrastructure
Implementing ITIL Using the PMBOK in Four Repeatable Steps
This white paper provides an overview of the PMBOK® as well as the key process areas and functions within the IT Infras Read more
Mar 31, 2008
silicon.com > White Papers
ITIL: What It Is and Why You Should Care
ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its Read more
Mar 31, 2008
silicon.com > White Papers > Desktops, Laptops and OS > Desktop Client OS
ITIL: Microsoft and Open Source
Organizations live and die based on the efficiency, reliability, and security of Information Technology (IT). Because of Read more
Apr 3, 2008
silicon.com > White Papers > IT Management > User Satisfaction
COBIT Case Study: Coopers & Lybrand
Coopers & Lybrand in the Netherlands has 100 EDP auditors in computer assurance services, many who already have in depth Read more
Apr 10, 2008
silicon.com > White Papers > IT Management > User Satisfaction
HP ITSM Race to Results Simulation: Fun Way to Learn About ITIL V3 (Long)
Who says learning about IT Service Management (SM) can't be fun? This webcast shows how this engaging simulation is the Read more
Apr 14, 2008
silicon.com > White Papers > Networking and Communications > Network Management
IT Services Supplier Boosts Service to GPs With Streamlined Operations Management
Employees at INPS, which provides IT services to General Practitioners (GPs), used a disparate and complex IT infrastruc Read more
Apr 26, 2008
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