knowledge management
Planned City Deploys Integrated Communications Systems
White Paper Energy City Qatar wanted to develop services plan for a master-planned business park for the oil and gas industry as well as transfer knowledge about the nature and uses of IP communications technologies, and shape the development of a digital city. [06 Jul 2008]
Digital Marketing and Event Solutions Agency Boosts Productivity and Morale With SharePoint Intranet
White Paper After evaluating potential technology partners, Cramer selected Microsoft Gold Certified Partner Knowledge Management Associates Inc. To maintain content and brand consistency, Cramer needed a system for management and version control of templates... [05 Jul 2008]
Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations
White Paper Lacking this basic knowledge, decision makers had difficulty tying activities to results and the achievement of their strategic initiatives. To address this issue and more, they utilized the research of a tier-one customer relationship management... [05 Jul 2008]
Council Riding High as IT Campaign Leaves Its Mark
White Paper It chose assyst with the knowledge in mind that it was so much more than a help desk tool and it was out-of-the-box. An IT Service Management Improvement Programme has made its mark on East Riding of Yorkshire Council, helping it to achieve a... [03 Jul 2008]
assyst Drives Canadian Tire's IT Service Transformation
White Paper A large and diverse organization with multiple Help Desks, Canadian Tire looked to ITIL (Information Technology Infrastructure Library) Best Practice guidelines for the approach it should take to integrate and simplify its Service Support assets... [03 Jul 2008]
Enabling Responsive, Recovery-Oriented Computing Using Linux on z/VM: A Business Discussion
White Paper The Linuxcare Client Services Team offers unparalleled expertise and technical knowledge based on real world experience and ongoing customer collaboration. While the Linux on z/VM platform can provide substantial business impact to the data center... [03 Jul 2008]
Enterprise Architecture
White Paper The centralized knowledge base contained by the EA supports e-government planning; helps integrate mission critical functions, processes, people, and standardization of information and technology; facilitates systems integration and... [03 Jul 2008]
Securing Critical Industrial Networks
White Paper This paper discusses both external and internal threats and what steps are necessary to protect critical industrial control systems and still allow them to serve real-time information to knowledge workers? [03 Jul 2008]
BEA AquaLogic Pathways 1.5: Extend Knowledge Discovery Everywhere
White Paper BEA AquaLogic Pathways is a knowledge and expertise discovery system that provides personal and collaborative management of enterprise content. It is used to discover and classify information stored in any corporate repository-from Documentum to... [02 Jul 2008]
Social Construction of Knowledge and Authority in Business Communities and Organizations
White Paper Interviews were conducted with executives from twenty corporations regarding knowledge management needs. Four models were derived, describing how knowledge is originated, refined, authored, and authorized in business organizations. [01 Jul 2008]
Data Center Services Provider Boosts Service Levels With Monitoring Software
White Paper With the knowledge gained through its rich reporting capabilities, Cervalis has been able to expand its services and provide integrated monitoring services across multiple platforms. Cervalis is a New York City - area IT infrastructure services... [01 Jul 2008]
A Subsidiary of a Large Mobile Telecommunications Corporation Needed to Capture Complex Business Processes to Enhance Employee Collaboration and Knowledge Sharing
White Paper IBM Global Business Services designed and implemented a business-to-employee portal to facilitate internal management and information sharing. Because determining the requirements for a workflow process was the main bottleneck, the China Research... [01 Jul 2008]
A Global Knowledge Template: Project Management Workbook
White Paper Adopt project management best practices quickly and easily with our Project Management Workbook Template. Developed by our PMP? certified instructors, this customizable template allows you to easily track project budgets, risks, milestones, and... [30 Jun 2008]
Implementing ITIL Using the PMBOK in Four Repeatable Steps
White Paper It then compares and contrasts the two bodies of knowledge, and provides the reader with a project roadmap to implementing IT Service Management based on ITIL. This white paper provides an overview of the PMBOKĀ® as well as the key process areas... [30 Jun 2008]
Better Security through Access-List Management
White Paper Security concerns are becoming more common in every environment, regardless how big or small the network. You can get limited security with the access-list on your routers. This paper gives you the basics of access-list with implementations... [30 Jun 2008]
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