offshore
RSS offshoreTeleperformance USA Saves Millions of Dollars on E1 Connectivity to Offshore Contact Centers
White Paper The company wanted to extend hundreds of voice circuits from US-based PBX and Automatic Call Distributors (ACDs) to offshore contact centers in Argentina and the Philippines, while minimizing costs associated with expensive international E1... [10 Jul 2008]
Offshore Software Test Automation: A Strategic Approach to Cost and Speed Effectiveness
White Paper It's a must-read resource, especially if you're considering whether or not to outsource your critical code testing functions to an offshore vendor. This LogiGear white paper presents an innovative approach to integrating global resourcing with... [09 Jul 2008]
The Business Case for Outsourcing Software Testing to a Separate Vendor
White Paper Onshore and offshore testing solutions This LogiGear white paper explains how using a specialized software testing vendor that's not connected to the development team can help software manufacturers accelerate time-to-market for an application... [09 Jul 2008]
Global Outsourcing: How To Minimize Risk and Maximize ROI
White Paper A framework for outsourced testing that combines the cost advantages of offshore testing with the quality and security advantages of working with a trusted, onshore partner. An outsourced testing model combines cost advantages of offshore testing... [03 Jul 2008]
BPM in Retail Banking
White Paper This webcast will describe practical aspects of Barclays Bank plc BPM project, including how they advanced operational efficiencies; deployed business process management as a shared service; created common shared components; and facilitated... [03 Jul 2008]
Perot Systems Case Study: A Niche Telecom Company
White Paper Perot Systems, with core competencies and a well-proven offshore methodology, helped the client grow organically in terms of Business, Technology and thereby raise their investor's confidence. Perot Systems have set up an offshore Dedicated... [03 Jul 2008]
Picking the Right Model for Your BPO Initiative
White Paper Prayag conducted a study to understand how global buyers preferred to operationalize an offshore led BPO strategy. Prayag talked to buyers across segments that have adopted any of the three prevalent models including captive, third-party... [03 Jul 2008]
Enhancing Customer Travel Experience While Reducing Customer Servicing Cost Through BPO
White Paper Wipro Spectramind leveraged its in-house Transition Toolkit for creating adapted customer service processes that are delivered in an offshore model. The client is the world's second largest airline in terms of passengers carried and the leading U.S... [03 Jul 2008]
Protecting America's Ports: Maritime Transportation Security Act of 2002
White Paper The security regulations focus on those sectors of maritime industry that have a higher risk of involvement in a transportation security incident, including various tank vessels, barges, large passenger vessels, cargo vessels, towing vessels... [03 Jul 2008]
Offshore Services: Maximizing the Benefits for Financial Institutions
White Paper This paper identifies offshore services trends, drivers, risks and challenges, as well as offshoring's overall impact on financial services institutions. It also sets out a new value proposition - one that maximizes benefits of offshore services... [03 Jul 2008]
Microsoft SharePoint Portal Server Helps Harness Expertise and Best Practice
White Paper MphasiS works for clients using a combination of onsite and offshore teams. MphasiS is among the top 10 software services and solutions providers In India. Its expertise is in the area of application management, legacy systems transformation... [03 Jul 2008]
Offshore Sourcing: Undertaking Internal Due Diligence
White Paper The session will provide you with the insights you need to embark on a successful offshore initiative. These include: assessing application readiness for offshoring, engaging business end users in the offshore process and understanding the real... [03 Jul 2008]
Re-Engineering a Reporting Application for a Payer to Improve Efficiency and Usability With Ensured Stability
White Paper The team also prepared a maintenance plan to stabilize and maintain the application from offshore. The customer is consistently ranked among the top HMOs in the country for quality of care. They offer health care in New England area, primarily in... [03 Jul 2008]
Embedded Wireless Web Browser for a Handheld Device
White Paper One of Wipro’s offshore development centres carried out this project for its North American client. The requirements for this project were in line with a VOIP telephone, which had a LCD panel, on which the browser was running. [03 Jul 2008]
Security and Data Privacy Best Practices in Offshoring
White Paper In fact, it is one risk that has assumed more significance in the post September 11 world, specifically in offshore outsourcing engagements. Understanding and identifying measures to mitigate these risks is essential to maximizing returns on... [03 Jul 2008]
