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Digital Dilemmas: Should I add my boss as a Facebook friend?
Comment Their late night exploits - depicted in gory detail online - are always water-cooler fodder. What do you do when the 'One new friend request' on Facebook is from a work colleague? silicon.com's Natasha Lomas deconstructs... [28 Oct 2009]
Photos: Top iPhone apps for business
Photo Users can also use the app to click through to ba.com, where they can book flights, manage bookings and check in online. However, the App Store currently stocks more than 2,000 business apps and, with the iPhone... [27 Oct 2009]
'Cross-border shopping must be made easier'
News The EC has called for cross-border online shopping to be simplified, following research that found six out of 10 shoppers attempting cross-country purchases had their transactions blocked. The EC wants to make cross-EU... [26 Oct 2009]
How tech is helping gamblers get that casino feeling
News UK online gamblers might not quite fit this image but they can increasingly get into the spirit of their Vegas counterparts through technology that allows them a way to banter across the baize with their opponents.bwin,... [23 Oct 2009]
Monitoring staff email and internet: The dos and don'ts
News Every office generates so much email, IM and internet traffic it's all but impossible for management to keep track of exactly what's being said, seen and done online. But how can execs be confident that all these digital... [22 Oct 2009]
SSPA's Six Top Support Issues that Keep Execs Awake at Night
White Paper Confused about how to optimize your customer support program? You're not alone. Download this white paper to learn more [22 Oct 2009]
Streamline Your Business with Innovative Tools
White Paper Citrix Online has put together a practical guide that explores how Web-based solutions have enabled real companies to achieve remarkable results, such as reducing cost per sale by 75 percent; improving productivity by 10... [22 Oct 2009]
Measuring the Business Impact of Support
White Paper Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured — despite the influence of support on higher revenue; customer satisfaction and loyalty; and increased productivity. [22 Oct 2009]
Defining the Great Customer Experience
White Paper Customer experience is the most powerful tool available today for distinguishing your company from competitors - each contact with the customer offers an opportunity for strengthening your relationships by delivering value. [22 Oct 2009]
Driving IT Help Desk Efficiency with Customer-Centric Remote Support
White Paper The IT help desk is a high-stress environment - and sometimes it can feel downright chaotic. While the obvious objective is to resolve technical issues, IT help desks also battle call length, employee dissatisfaction and low morale. [22 Oct 2009]
Balancing Customer Intimacy with Self-Sufficiency
White Paper Self-service continues to rock the support world because it drastically frees up representatives' time and reduces expenses. But are there hidden costs of self-service? This white paper explores self-service's impact on the rest of the... [22 Oct 2009]
LotusLive Engage Video A Guide to Using Your Online Collaboration Tools
White Paper And with all of these collaboration tools available online, midsize businesses don't need to worry about complicated installations. LotusLiveTM Engage is a cloud-delivered service that enables midsize companies to... [21 Oct 2009]
Five Reasons to Choose SmartDraw over Visio® for Your Organization
White Paper You can even request a live, online demo. Looking for an alternative to Microsoft Visio®? Give the power to create diagrams, document processes, and build better presentations to all your users—not just those with the... [21 Oct 2009]
Enabling Mobile Work While Ensuring Network Security
White Paper As secure as online banking, GoToMyPC Corporate was created with government-grade data encryption and always ensures full user control. This paper explores how Citrix® GoToMyPC® Corporate protects the integrity of the... [20 Oct 2009]
The Changing Face of Commuting
White Paper Citrix Online and the polling company recently joined forces to conduct a survey on the subject of Web commuting. [20 Oct 2009]
