satisfaction
RSS satisfactionOn the Performance of MPLS TE Queues for QoS Routing
White Paper To justify the increase in network operational complexity associated with traffic engineering, TE must enable new service offerings, reduce the overall cost of operations, maximize potential revenues and increase customer satisfaction. [10 Jul 2008]
Parameter Calibration, Customer Load Balancing and Security Aspects for Multiplexing of BPO Infrastructure
White Paper Multiplexing of BPO infrastructure using Customer Interface Array (CIA), is organized as a distributed environment across various service centers to minimize delays, maximize efficiency and improve customer satisfaction. [10 Jul 2008]
With New CRM Solution, Distributor Improves Productivity and Customer Satisfaction
White Paper Noble Trade is a wholesale distributor of plumbing, heating, and industrial materials. Employees at 22 locations serve the needs of residential, commercial, and industrial contractors. The company lacked a comprehensive CRM tool that would allow... [09 Jul 2008]
Network of Automated Package Collection Stations Enhances Customer Satisfaction
White Paper DHL faced the challenge to overcome problem of no one available to sign for packages being delivered and packages being returned to the depot. This resulted in additional costs for DHL and delivery delays for customers. [09 Jul 2008]
Cingular Builds Web-Based Sales and Support Application on BEA WebLogic Server to Empower Dealers by Pushing More Account Management to Channel
White Paper Cingular Wireless wanted to eliminate manual processes and data entry to reduce costs and processing time, strengthen relationships between Cingular and its dealers to encourage more aggressive selling, empower dealers to improve customer... [09 Jul 2008]
Improving First Call Resolution
White Paper Discover how you really can cut resolution time, improve end-user satisfaction, and enhance profitability all at once. This enlightening free webinar clears a path for service desk managers experiencing the multiple pressures of budget cuts... [09 Jul 2008]
BEA Systems Case Study: Wells Fargo
White Paper As a result Wells Fargo PCS bankers are better able to serve customers, leading directly to new sales and improved customer satisfaction, and resulting in higher margins and increased profitability for the Wells Fargo PCS business. [09 Jul 2008]
BEA Systems Case Study: Lufthansa Technik
White Paper The deployment of BEA WebLogic Server also led to comprehensive improvement in service quality and customer satisfaction. Lufthansa Technik needed a powerful instrument to more efficiently control materials supply. [09 Jul 2008]
Improving the Flow of Information and Client Satisfaction in a Legal Environment
White Paper Haynes and Boone wanted to reduce administrative inefficiencies, have more real-time access to information used to make business decisions, and increase client service by having easy access to client information. [08 Jul 2008]
Manufacturer Improves Content Management, Collaboration, Search - And Customer Satisfaction
White Paper Exterran - a service and equipment provider to the oil and gas industries, formed from the merger of Hanover and Universal - had an enterprise portal, but employees shied away from it because it was difficult and time-consuming to use. [08 Jul 2008]
TransMilenio S.A. Integrates Information Systems and Improves Operation of Mass Transit System
White Paper The challenge was to improve ability to measure the performance of transportation system operators and the organization in general and improve efficiency of mass-transit system processes to raise the level of user satisfaction. [08 Jul 2008]
The Naked CIO: Service level disagreements
Comment In an industry trying to improve overall service, SLAs provide a licence to adopt a lowest-common-denominator mentality that acts against the concept of exceeding customer satisfaction. But if possible also try to include other indicators, such as... [07 Jul 2008]
Largest Argentine Wireless Operator Implements SOA
White Paper Application performance and availability have improved considerably, and customer satisfaction and revenue are growing. Business-critical systems had become problematic. There were issues related to performance, scalability and application... [07 Jul 2008]
Premier European Telecom Chooses Cisco for Applications/Siebel
White Paper Premier European Telecom wanted to upgrade Siebel 2000 to Siebel 7.7 CRM Web platform with minimal impact on business operations and maximize productivity of customer agents to help ensure customer satisfaction. [06 Jul 2008]
IT Governance, Risk and Compliance: What the Best Performing Firms Do in IT to Deliver Better Business Results and Lower Risk
White Paper Combining the governance of IT with a focus on operational excellence for managing business rewards and risks, the firms with the most mature practices and capabilities are posting much higher revenues, larger profits, along with much better... [06 Jul 2008]
