service level objectives
Tech failing to meet business expectations
News Forrester said one of the reasons for this mismatch is the use of metrics which focus on the tech rather than the business objectives. Tech teams are failing to meet around a quarter of service... [23 Jun 2008]
AstraZeneca simplifies outsourcing rules
News Speaking at the FT Global Outsourcing and Offshoring Conference, Williams said the company has set detailed objectives for IBM but leaves it to the provider to decide how to reach them, focusing on monitoring outcomes... [19 May 2008]
Family Dollar Enables Strategic Business Initiatives With New Store Systems
One of the nation's largest discount retailers, Family Dollar Stores has strategic business initiatives in place to support its growth objectives. At the heart of the new cash register is Windows Embedded for Point of... [26 Apr 2008]
Family Dollar Enables Strategic Business Initiatives With New Store Systems
White Paper One of the nation's largest discount retailers, Family Dollar Stores has strategic business initiatives in place to support its growth objectives. At the heart of the new cash register is Windows Embedded for Point of... [26 Apr 2008]
A New Imperative: Total Service Quality Management for Wireline and Wireless Environments
White Paper It automates the process of implementing, measuring, computing and reporting on service level agreements (SLAs) and service level objectives (SLOs).... [10 Apr 2008]
WLMTK Overview: Using HP-UX Workload Manager Effectively With Your Most Critical Applications
White Paper As a goal-based policy engine in the HP Virtual Server Environment (VSE), WLM integrates virtualization techniques - including partitioning, resource management, utility pricing, and clustering - and links them to the... [10 Apr 2008]
Service-Oriented Architecture and Enterprise Architecture, Part 1: A Framework for Understanding How SOA and Enterprise Architecture Work Together
White Paper For example, both require input based on business objectives and produce outcomes that are tied to and measured against these objectives. Furthermore, both aim to address issues on the enterprise... [09 Apr 2008]
New Edge Networks Service Level Agreement for Frame Relay Service, Frame Over DSL Service, and ATM Cell Relay Service: Base Document
White Paper It also includes the SLA terminology, network reference models, general terms and conditions, and source references, while the appendices state the Service-specific objectives. This paper explains about... [21 Mar 2008]
Outsourcing - life after the contract
Comment This constant checking, referral and change is needed to achieve the outsourcing objectives and to keep the contract properly aligned with those objectives. Only by doing this will it be possible to... [12 Mar 2008]
F&A Outsourcing Providers Discover Competitive Advantage With Real-Time Transaction Inspection
White Paper Due to innovative exploitation of existing technology, Oversight Systems provides a software-based solution that enables providers to meet these objectives with real-time transaction inspection. Advisory firms are... [12 Mar 2008]
Increasing Sales Performance through Incentive Management
White Paper Discover how Callidus On-Demand Solutions can help you develop more effective incentive plans while aligning your corporate objectives and sales targets. Fortunately, there's Callidus On-Demand Solutions, a... [13 Dec 2007]
Database Server Manageability Strategies and Directions
White Paper However, as the business environment becomes increasingly competitive, the challenge before today's enterprise is to manage their Information Technology (IT) infrastructure at the lowest possible cost without compromising... [14 Nov 2007]
Oracle Database 10g: The Self-Managing Database
White Paper However, as the business environment becomes increasingly competitive, the challenge before today's enterprise is to manage their Information Technology (IT) infrastructure at the lowest possible cost without compromising... [19 Oct 2007]
Hardware/Software Solution to Improve Security in Mobile Ad-Hoc Networks
White Paper Involving different layers of the protocol stack, identifying interdependencies of the problem solutions to fine-tune them, and using independent hardware monitoring schemes could accomplish these objectives. [31 Aug 2007]
Peter Cochrane's Blog: Damn metrics
Comment Of course, in any organisation some form of measure is needed to gauge performance against stated objectives. Written at a public house just outside Morpeth, Northumberland and dispatched via a public wi-fi... [28 Aug 2007]
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