service management
The PCI Half-dozen: Six Recommendations for PCI Compliance
White Paper In this five-minute, audio-enhanced presentation Diana Kelley, Burton Group Vice President and Service Director in Security and Risk Management Strategies Service, references six of the twelve steps for complying with the Payment Card Industry... [18 Jul 2008]
The Disrupter: Google Enterprise Apps
White Paper In this five-minute, audio-enhanced presentation Guy Creese, Burton Group Senior Analyst in Collaboration and Content Management Strategies Service, discusses the pros and cons related to Google Enterprise Apps, Software as a Service (SaaS), and... [18 Jul 2008]
Address the key implications for compliance management
White Paper This white paper describes how IBM Service Management offers a compliance strategy that's streamlined, automated and repeatable for businesses of any size. Regulatory compliance can definitely drain IT resources. [18 Jul 2008]
With an Image-On-Demand and Image Archive Solution, a Top Uniform Services Company Boosts Efficiency and Slashes Costs
White Paper Headquartered in the Northeastern U.S.the customer provides uniforms and career apparel as well as food service and facilities management. The company wanted to cut out-of-control costs which were due to a complex process of scanning, all paperwork... [18 Jul 2008]
WebTools Gives Customers 24/7 Web Access to Critical Maintenance Records and Product Information
White Paper As Quality Machine's President, they thought document management might improve customer service for the company's two divisions, Quality Machine Works and Quality Machine Manufacturing. Daniel Louque, was looking for ways to improve the company's... [18 Jul 2008]
An IP QoS Architecture for 4G Networks
White Paper The architecture is able to provide quality of service per-user and per-service An integrated service and resource management approach is presented based on the cooperative association between Quality of Service Brokers and Authentication... [18 Jul 2008]
Fuzzy Logic Control Based QoS Management in Wireless Sensor/Actuator Networks
White Paper In particular, Quality-of-Service (QoS) management in WSANs remains an important issue yet to be investigated. As an attempt in this direction, this paper develops a fuzzy logic control based QoS management (FLC-QM) scheme for WSANs with... [18 Jul 2008]
XEROX Case Study: FG Wilson
White Paper Xerox was one of several document management service providers that FG Wilson approached to help resolve the situation, but was the only one to come up with a solution that enabled the company to retain control of the printing facility in-house. [18 Jul 2008]
Delivering Audiovisual Content With MPEG-21-Enabled Cross-Layer QoS Adaptation
White Paper Television over IP service) with a unified QoS management concept that enables an IP driven integration of different system components (terminal, user, content, and network). This paper proposes an implementation of a streaming service (e.g. [18 Jul 2008]
Wireless Network Quality of Service
White Paper Quality of Service capabilities are one of the final building blocks for a successful mobile deployment. By implementing policies to govern access to enterprise data, IT management can better manage and enhance the productivity of their workers and... [18 Jul 2008]
Traffic Engineering and Network Management System for QoS-Guaranteed DiffServ Provisioning
White Paper Using the proposed traffic engineering functions for DiffServ-over-MPLS network, the Internet Service Provider (ISP) can easily configure Diffserv-over-MPLS traffic flows among customer's distributed sites, and can provide guaranteed end-to-end... [18 Jul 2008]
Network Architecture to Support QoS in Mobile Ad Hoc Networks
White Paper This paper presents a Quality of Service (QoS) architecture for supporting real-time data transmission in Mobile Ad hoc NETworks (MANETs). The QoS architecture includes a QoS transport layer, QoS routing, queue management and a priority MAC protocol. [18 Jul 2008]
Taking Authorization to the Next Level
White Paper In this short, audio-enhanced PowerPoint presentation, Gerry Gebel, Vice President and Service Director for IdPS at Burton Group, discusses the need for developing finer-grained access control (a.k.a.micro-entitlements or entitlement management... [18 Jul 2008]
Case Study in Assessing Subjective QoS of a Mobile Multimedia Web Service in a Real Multi-Access Network
White Paper This paper presents an empirical task-based user evaluation, which was carried out for the purpose of assessing the subjective QoS of a mobile multimedia web service in a real multi-access network environment comprising of WLAN and GPRS networks... [18 Jul 2008]
Optimizing Request Denial and Latency in an Agent-Based VPN Architecture
White Paper Agent-Based Virtual private networks Architecture (ABVA) refers to the environment where a third-party provider runs and administers remote access VPN service for organizations that do not want to maintain their own in-house VPN servers. [18 Jul 2008]
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