service support
RSS service supportCreating Business Value Through Process Integration and Composition
White Paper Laborious, hard-coded integration techniques don't provide the agility and reusability you need to support continuous innovation. How enterprise service-oriented architecture is helping these leading... [01 Oct 2008]
The Nexus Monitoring System (NMS)
White Paper The development of the Nexus and client Virtual Private Network (VPN) infrastructures has enabled Nexus to access many more clients systems than previously possible, increasing the scope of its network monitoring responsibilities as... [01 Oct 2008]
Cisco's collaboration launch squares up to Microsoft, IBM
News Cisco's Unified Communications release 7.0 adds support for Windows Mobile, in addition to Symbian and BlackBerry.iPhone support is in the works, McConnell said, but Android support is... [25 Sep 2008]
Becta backs open source in schools
News The open-source service provider, Sirius, said on Monday it had gained accreditation after successfully tendering to be included in Becta's 'Software Licensing Framework'. Sirius's accreditation to the Becta framework... [25 Sep 2008]
Latest Operating Systems Help Farm Equipment Dealer Grow Yet Keep IT Costs Low
White Paper The company wanted to expand its business, improve employee productivity and customer service, and strengthen IT security, without adding IT staff. Thanks to the remote assistance, operating system deployment, and... [25 Sep 2008]
Early Adoption of Windows Vista Yields Strong Returns for Midsized Companies
White Paper IT departments in midsize organizations are expected to improve the quality of services to PC end-users, cut IT support costs, and increase business flexibility. With widespread application availability, the release of... [25 Sep 2008]
Google's Android phone unveiled at last
News T-Mobile USA's parent company Deutsche Telekom will also be selling the device starting in November in the UK through its T-Mobile service. And it goes on sale in the US on T-Mobile's network starting 22 October for... [24 Sep 2008]
Prisoners' phone bills too high says watchdog
News Ofcom noted: "Our analysis shows that in Her Majesty's Prison Service (HMPS) and the Scottish Prison Service (SPS) managed prisons, the average price of a call to a UK number is 60p. The regulator's... [23 Sep 2008]
Government 'mortgaging our high tech future'
News Now the support to 400 businesses per year that the service provides will be no more. Companies using this service are three times more likely to raise equity and it gives them a real... [22 Sep 2008]
ASG Service Dependency Mapping: Making the Link between IT and the Business
White Paper This Enterprise Management Associates (EMA) white paper examines how IT organizations can transition to a more service-focused approach to managing business applications, and how these leading-edge management solutions... [22 Sep 2008]
Choosing the Right CMDB: Smart Considerations for Strategic Decision Makers
White Paper It draws clear connections between IT components and business services, which is the core of Business Service Management (BSM). But even more critical than the CMDB's ability to support business as it is... [22 Sep 2008]
Optimization of the Bandwidth Distribution Scheme for Handling Topology Changes
White Paper The Bandwidth Distribution Scheme (BDS) was designed to combine the advantages of the Integrated and Differentiated Services models and to provide support for scalable per-flow Quality of Service. In the... [19 Sep 2008]
Nonprofit Prison-Industry Company Builds ERP System at Half the Cost of Alternatives
White Paper Prison Rehabilitative Industries and Diversified Enterprises (PRIDE) provides job training and support for prisoners and ex-offenders in Florida. With 40 diverse manufacturing and service divisions, the... [19 Sep 2008]
3Com Case Study: University of Westminster (UK)
White Paper They needed a network that would provide ample bandwidth to support applications such as streamed video and multicasting. So, they were looking for features such as QoS (Quality of Service) to guarantee... [19 Sep 2008]
World's 2nd Largest HMO Moves 2-Terabyte BI Data Warehouse to SQL Server 2008
White Paper Clalit's Enterprise BI Data Warehouse has become so important to healthcare professionals and clinic managers that the company decided on an early upgrade to Microsoft SQL Server 2008 Enterprise to take advantage of new features... [19 Sep 2008]
