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silicon.com > White Papers > Data Management > Data Tools

A Large Financial Services Institution Seeks a Technological Solution to Keeping Its Customers Informed

A Large Financial Services Institution Seeks a Technological Solution to Keeping Its Customers Informed

In the crowded financial services field, one important way for banks seeking to distinguish themselves from the competit Read more

Jun 11, 2008

silicon.com > White Papers > IT Management > IT Infrastructure

Operational Ef?ciency Takes Off at Berlin's Airports With Improved Systems Availability

Operational Ef?ciency Takes Off at Berlin's Airports With Improved Systems Availability

Flughafen Berlin-Schonefeld GmbH operates three airports in Berlin, which serve 150-plus destinations worldwide and more Read more

Jun 12, 2008

silicon.com > White Papers > IT Management > User Satisfaction

Service Desk Consolidation Slashes Support Call Costs by 80 Percent and Helps Atos Origin Retain Global Clients

Service Desk Consolidation Slashes Support Call Costs by 80 Percent and Helps Atos Origin Retain Global Clients

Atos Origin is an international information technology services company. To support this global model, Atos Origin knew Read more

Jun 12, 2008

silicon.com > White Papers > IT Management > IT Infrastructure

BMC Remedy IT Service Management Suite Rings in Service Improvements

BMC Remedy IT Service Management Suite Rings in Service Improvements

Telkomsel is the leading operator of cellular telecommunications services in Indonesia. Telkomsel wanted an IT service m Read more

Jul 11, 2008

silicon.com > White Papers > IT Management > Business Functions

Bank Leumi Reduces Costs and Improves Customer Service With Genesys Software and IBM

Bank Leumi Reduces Costs and Improves Customer Service With Genesys Software and IBM

Established in 1902, Bank Leumi is one of the largest banks in Israel, serving 2.5 million customers and employing 11,00 Read more

Jan 31, 2009

silicon.com > White Papers > Enterprise Applications > Enterprise Planning

Wipro Case Study: Prudential plc

Wipro Case Study: Prudential plc

Prudential, a financial services company faced the challenge was to realign product centric systems and create a custome Read more

Mar 3, 2009

silicon.com > White Papers > IT Management > Business Functions

IT Asset Management, ITIL, and the CMDB: Paving the Way for Business Service Management

IT Asset Management, ITIL, and the CMDB: Paving the Way for Business Service Management

Many enterprises are developing business service management (BSM) strategies in an effort to better align their IT servi Read more

Mar 18, 2009

silicon.com > Technology > Software

Think you're not ready for the cloud?

Think you're not ready for the cloud?

Maybe you're closer than you think? Read more

May 21, 2009

silicon.com > White Papers > IT Management > IT Infrastructure

TechNet Webcast: Managing Distributed Branch Office Environments With System Center and Windows Server 2008 (Level 300)

TechNet Webcast: Managing Distributed Branch Office Environments With System Center and Windows Server 2008 (Level 300)

Distributed branch office configurations within many enterprise organizations are increasing in number and growing in co Read more

Dec 24, 2007

silicon.com > White Papers > IT Management > IT Infrastructure

Create and manage value throughout the entire service management lifecycle

Create and manage value throughout the entire service management lifecycle

There are numerous challenges in governing the IT service lifecycle. One way to effectively create and manage value is b Read more

Jan 2, 2008

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