shared services
RSS shared servicesGlobal BPO market to hit $450bn by 2012
News The emerging economies of Asia and Latin America will ride the crest of this wave, housing support functions such as finance and accounting services, and benefiting from the relocation of existing shared services centres. [16 Jun 2008]
Tony Mather
CIO Profile In addition to managing a tech budget in excess of £100m per year and major IT-related programmes such as biometric visas, shared services and the Firecrest project to upgrade the FCO's entire IT infrastructure, Mather runs the information... [11 Jun 2008]
Trevor Hanna
CIO Profile In addition to that role he is currently leading a project across six divisions of Associated British Foods to create a UK IT Shared service to combine the organisation's UK data centres and deliver common infrastructure services. [11 Jun 2008]
Gareth Lewis
CIO Profile Gareth Lewis was appointed group CIO at energy company Centrica in November last year and he has wasted no time in getting to grips with the role by reorganising the central tech team and focusing better delivery of shared group services. [11 Jun 2008]
Richard Williams
CIO Profile As CIO for pharmaceuticals giant AstraZeneca, Richard Williams is leading a company-wide IT transformation which has already seen boosted business performance through the use of shared services along with improved customer connectivity and IT... [11 Jun 2008]
John Suffolk
CIO Profile The ongoing efficiency drive means there is also a big emphasis on shared services across government departments and, under Suffolk's guidance, the Cabinet Office has recently embraced shared back-office services. [11 Jun 2008]
What scores in the global tech league?
Comment Mark Kobayashi-Hillary is the co-author of Global Services: Moving to a Level Playing Field (BCS 2007) and a director of the National Outsourcing Association. Which CIO is going to go to the Barbican Centre for an afternoon of offshore suppliers... [03 Jun 2008]
BEA Systems Case Study: Goldsmith Williams Solicitors
White Paper Using the BEA's AquaLogic User Interaction (ALUI) product suite Goldsmith Williams, along with the BEA's professional services team, developed the GWLive.co.uk portal. The portal provides the firm's employees and customers with a shared view of the... [31 May 2008]
Vista basks in public sector praise
Case Study Both Davey and Connell praised Vista's ability to facilitate systems to be shared more effectively in helping set up shared services agreements. They don't need to be seen to keep their user interface software up to date and they don't have to... [30 May 2008]
TechNet Webcast: SharePoint Server 2007 (Part 1 of 6): Planning and Deploying SharePoint Server 2007 (Level 200)
White Paper The presenter gives an explanation and usage example for each component of the three-tier administration model: central administration, shared services, and site settings and also explains various security topics including permissions. [30 May 2008]
£81m cost of botched gov't shared services
News Botched government plans to introduce shared services for human resources, payroll and finance could cost the Department for Transport (DfT) £81m by March 2015 - instead of the £57m saving that was originally intended. [23 May 2008]
BT business hubs to be wi-fi hotspots
News Hughes said: "Business customers want to provide services to visitors, whether they be guests, customers or suppliers," while suggesting that as many as 200,000 BT business customers may sign up to Business Open Wi-Fi. [22 May 2008]
Assessing the Role of Captive Operations in Global Service Delivery Models
White Paper Most buyers will require a combination of service delivery options, from internal distributed delivery to domestic shared services, offshore captive operations, and third-party outsourcing, to achieve their performance, productivity and cost... [21 May 2008]
EquaTerra Position: IT Assessments: The Pressure to Improve Never Stops
White Paper No matter which path one chooses - internal transformation, outsourcing, shared services or a combination thereof - IT assessments should remain an ongoing tool for ensuring that the solution achieves the results one intended. [21 May 2008]
SharePoint 2007 and Financial Services
White Paper SharePoint is an integrated suite of server capabilities that can help improve organizational effectiveness by providing comprehensive content management and enterprise search, accelerating shared business processes, and facilitating information... [21 May 2008]
