sigma
RSS sigmaSigma Keeps Abreast of Technology Developments With Rapid Access to Technical Support
White Paper Sigma AB delivers IT solutions and consulting services to development-intensive customers around the world, helping them enhance their IT investment and improve their ability to deliver products and services to the market. [20 Jul 2007]
The Application of Six Sigma in Information Technology
White Paper This article aims to cover all the areas in which Information Technology Services (in the broadest sense) and Six Sigma interact, and to demonstrate some of the best practices that can be applied within IT in pursuing a proactive and beneficial... [19 Jul 2007]
ITIL and Six Sigma - Together Again for the First Time
White Paper This paper proposes bringing together two seemingly independent approaches to improve the quality of IT service delivery - the IT Infrastructure Library (ITIL) and Six Sigma. Six Sigma, on the other hand, defines a specific process, based on... [04 Jul 2007]
A Practical Distributed Mutual Exclusion Protocol in Dynamic Peer-to-Peer Systems
White Paper This paper proposes the Sigma protocol that is implemented inside a dynamic P2P DHT and circumvents those issues. Mutual exclusion is one of the well-studied fundamental primitives in distributed systems. [25 May 2007]
Sigma: A Fault-Tolerant Mutual Exclusion Algorithm in Dynamic Distributed Systems Subject to Process Crashes and Memory Losses
White Paper This paper introduces the Sigma algorithm that solves fault-tolerant mutual exclusion problem in dynamic systems where the set of processes may be large and change dynamically, processes may crash, and the recovery or replacement of crashed... [23 May 2007]
Adaptive Manufacturing: Enabling the Lean Six Sigma Enterprise
White Paper Find out how market forces such as demand variability and supplier fragmentation are affecting manufacturers and what they must do to extend lean- and Six Sigma-based principles and processes across their entire supply chain. [04 Apr 2007]
Deutsche Bank: Why we use India and Russia
News Things like Six Sigma and ISO are part of their DNA but that doesn't lend itself to innovation. Deutsche Bank (DB) is one of the world's largest banks and has long used outsourcing and offshoring, at various sites around the world, but this week it... [15 Mar 2007]
Arcelik Achieves 98% Customer Satisfaction and Saves ?420,000 With Unicenter ServicePlus Service Desk
White Paper The company needed a service desk solution that would meet its Six Sigma quality standards of today along with its demands for tomorrow. Arcelik A.S¸ (Arcelik) is headquartered in Istanbul, Turkey and manufactures, markets, and provides after sales... [08 Mar 2007]
Manufacturer Gains 2-Sigma Improvement, Raises Productivity With Thin Client Solution
White Paper By deploying thin client devices that connect to Microsoft Windows Server 2003 Terminal Server, the GE Medical Information Technologies manufacturing group was able to increase uptime and efficiency by 50 percent, reduce errors by 50 percent, and... [08 Feb 2007]
9 Steps to Higher Quality
White Paper Most executives claim they use PDCA or one of its derivatives, such as Six Sigma DMAIC, but few actually practice on a consistent basis. ITIL indicates that systematic process improvement requires a Quality Management System (QMS). [02 Feb 2007]
The CRM Scorecard + Strategic Six Sigma: A Powerful Approach for Maximizing CRM Strategy Execution Success
White Paper They are the CRM Scorecard, and Strategic Six Sigma. Despite efforts by many organizations to improve CRM success, CRM failure still remains high. Having a great CRM strategy is not good enough. Equally important is the ability to successfully... [23 Jan 2007]
Demystifying ITIL: Recommendations for the SME Market
White Paper Although ITIL is regarded as the industry best practice for IT Service Management, many other best practices and frameworks exist to facilitate Service Management such as Control Objectives for Information and Related Technology (COBIT), Six Sigma... [22 Jan 2007]
Turkey's Leading Alternative Telecom Operator Boosts Sales Success With Customer Relationship Management Tool
White Paper Further, the company wanted to follow Six Sigma, a best practice method that involves business process automation for greater efficiencies. In 2004, specialist Internet Service Provider (ISP) and alternative telecom operator Borusan Telekom became... [10 Jan 2007]
Business Process Excellence in Industrial Machinery and Components
White Paper This change is driven by continual business process improvements such as lean manufacturing, Six Sigma, and growing pressures to develop centers of excellence. This white paper examines the challenges facing IM&C manufacturers as the rules of the... [21 Dec 2006]
HP Case Study: 3M Company
White Paper Initially, 3M undertook a 90-day formal Six Sigma-based assessment to baseline total cost of ownership for the legacy print environment at each site, and then implemented a five-year HP Pay per use service agreement covering the worldwide office... [19 Dec 2006]
