six sigma
RSS six sigmaAdaptive Manufacturing: Enabling the Lean Six Sigma Enterprise
White Paper Find out how market forces such as demand variability and supplier fragmentation are affecting manufacturers and what they must do to extend lean- and Six Sigma-based principles and processes across their entire supply chain. [04 Apr 2007]
Deutsche Bank: Why we use India and Russia
News Things like Six Sigma and ISO are part of their DNA but that doesn't lend itself to innovation. Deutsche Bank (DB) is one of the world's largest banks and has long used outsourcing and offshoring, at various sites around the world, but this week it... [15 Mar 2007]
Arcelik Achieves 98% Customer Satisfaction and Saves ?420,000 With Unicenter ServicePlus Service Desk
White Paper The company needed a service desk solution that would meet its Six Sigma quality standards of today along with its demands for tomorrow. Arcelik A.S¸ (Arcelik) is headquartered in Istanbul, Turkey and manufactures, markets, and provides after sales... [08 Mar 2007]
9 Steps to Higher Quality
White Paper Most executives claim they use PDCA or one of its derivatives, such as Six Sigma DMAIC, but few actually practice on a consistent basis. ITIL indicates that systematic process improvement requires a Quality Management System (QMS). [02 Feb 2007]
The CRM Scorecard + Strategic Six Sigma: A Powerful Approach for Maximizing CRM Strategy Execution Success
White Paper They are the CRM Scorecard, and Strategic Six Sigma. Despite efforts by many organizations to improve CRM success, CRM failure still remains high. Having a great CRM strategy is not good enough. Equally important is the ability to successfully... [23 Jan 2007]
Demystifying ITIL: Recommendations for the SME Market
White Paper Although ITIL is regarded as the industry best practice for IT Service Management, many other best practices and frameworks exist to facilitate Service Management such as Control Objectives for Information and Related Technology (COBIT), Six Sigma... [22 Jan 2007]
Turkey's Leading Alternative Telecom Operator Boosts Sales Success With Customer Relationship Management Tool
White Paper Further, the company wanted to follow Six Sigma, a best practice method that involves business process automation for greater efficiencies. In 2004, specialist Internet Service Provider (ISP) and alternative telecom operator Borusan Telekom became... [10 Jan 2007]
Business Process Excellence in Industrial Machinery and Components
White Paper This change is driven by continual business process improvements such as lean manufacturing, Six Sigma, and growing pressures to develop centers of excellence. This white paper examines the challenges facing IM&C manufacturers as the rules of the... [21 Dec 2006]
HP Case Study: 3M Company
White Paper Initially, 3M undertook a 90-day formal Six Sigma-based assessment to baseline total cost of ownership for the legacy print environment at each site, and then implemented a five-year HP Pay per use service agreement covering the worldwide office... [19 Dec 2006]
Six Sigma and Customer-Facing Processes
White Paper Six Sigma is a powerful tool in the arsenal of today's executives and has grown significantly in its maturity over the last half a decade. It can impact all the core levers of success for a company - revenue increase, cost reduction, and... [18 Dec 2006]
Raytheon Six Sigma: Building a Corporate Culture
White Paper Raytheon produced a customized solution, Raytheon Six Sigma, which integrated knowledge management, cultural development, and successfully included customers and suppliers. Raytheon Six Sigma placed heavy emphasis on customer and supplier wants and... [11 Dec 2006]
Cheat Sheet: Six Sigma
Cheat Sheet Six Sigma? But Six Sigma can be applied to a service. At the same time, all the big boys in tech understandably promise that their wares help user organisations achieve Six Sigma quality levels - or higher. [30 Nov 2006]
Korean Steel Giant POSCO Achieves Six Sigma Performance With the Help of SAS
White Paper On this enormous scale, a performance management strategy - such as Six Sigma - can have a tremendous impact on profitability, provided it has executive buy-in and is supported with scalable software. [16 Nov 2006]
Six Sigma: The Pursuit of Perfection
White Paper Why perfection is much more than a manufacturing defect ideal, and how Primus knowledge solutions help companies deliver on the principles of Six Sigma in customer service interactions. Six Sigma is the disciplined methodology of defining... [01 Nov 2006]
This Fortune 500 defense contractor uses Mindjet® MindManager to facilitate week-long events that bring together up to ten people from across many functional areas involved in a business process.
White Paper Lean Six Sigma team members know that they have an important task to identify specific changes to existing processes.Mapping helps them understand their current state and visualize their future state process—allowing them to focus on how to... [21 Sep 2006]
