sla

Towards Management of SLA-Aware Business Processes Based on Key Performance Indicators

White Paper The fact that the service provider has to offer certain guarantees concerning SLA properties has an impact on the business process lifecycle. This paper introduces a stepwise approach for management of... [11 Sep 2008]

Specification of SLA Survivability Requirements for Optical Path Protected Connections

However, since SLAs are usually agreed on a yearly basis and connection outages are rare events, the availability metric alone does not provide enough information for the service provider to elaborate the SLA. [11 Sep 2008]

Towards Unified QoS/SLA Ontologies

An evaluation of existing research in the field of QoS and Service Level Agreement (SLA) ontologies is presented. This paper reports on work in progress to produce a unified Quality of Service (QoS) ontology This... [11 Sep 2008]

The Fault Detecting Method for Supporting SLA Fault Metrics of IPTV Service

White Paper A Service Level Agreement (SLA) has been an essential factor between network service providers and customers in providing network service with a concise contract to meet customers' requirement and network service... [11 Sep 2008]

The Fault Detecting Method for Supporting SLA Fault Metrics of IPTV Service

A Service Level Agreement (SLA) has been an essential factor between network service providers and customers in providing network service with a concise contract to meet customers' requirement and network service... [11 Sep 2008]

Towards Management of SLA-Aware Business Processes Based on Key Performance Indicators

The fact that the service provider has to offer certain guarantees concerning SLA properties has an impact on the business process lifecycle. This paper introduces a stepwise approach for management of... [11 Sep 2008]

Provision of Fault Tolerance With Grid-Enabled and SLA-Aware Resource Management Systems

In this context a Service Level Agreement (SLA) is a powerful instrument for describing all obligations and expectations within a business partnership. Resource Management Systems also have to be... [11 Sep 2008]

Planning-Based Scheduling for SLA-Awareness and Grid Integration

The EC-funded project HPC4U (Highly Predictable Clusters for Internet Grids) aimed at introducing SLA-awareness in local resource management systems, while the EC-funded project AssessGrid introduced the notion of risk,... [11 Sep 2008]

Planning-Based Scheduling for SLA-Awareness and Grid Integration

White Paper The EC-funded project HPC4U (Highly Predictable Clusters for Internet Grids) aimed at introducing SLA-awareness in local resource management systems, while the EC-funded project AssessGrid introduced the notion of risk,... [11 Sep 2008]

Specification of SLA Survivability Requirements for Optical Path Protected Connections

White Paper However, since SLAs are usually agreed on a yearly basis and connection outages are rare events, the availability metric alone does not provide enough information for the service provider to elaborate the SLA. [11 Sep 2008]

Towards Autonomous Brokered SLA Negotiation

Nowadays the whole contract lifecycle in eBusiness is handled manually. Contracts are not only written and agreed upon by humans, they have to be manually translated into technical terms to become an electronic contract. [11 Sep 2008]

Dynamic SLA-Negotiation Based on WS-Agreement

A typical task of a grid level scheduling service is the orchestration and coordination of resources in the grid. Especially the co-allocation of resources makes high demands on this service. Co-allocation requires the grid level... [11 Sep 2008]

Improving Workflow Execution Through SLA-Based Advance Reservation

White Paper In SOA-based Grid environments service provider and service consumer usually do not know each other. In order to establish a business relation they must inter alia create a trust relationship, and set up mechanisms to create reliable,... [11 Sep 2008]

Dynamic SLA-Negotiation Based on WS-Agreement

White Paper A typical task of a grid level scheduling service is the orchestration and coordination of resources in the grid. Especially the co-allocation of resources makes high demands on this service. Co-allocation requires the grid level... [11 Sep 2008]

Accurate and Efficient SLA Compliance Monitoring

White Paper Service Level Agreements (SLAs) define performance guarantees made by service providers, e.g, in terms of packet loss, delay, delay variation, and network availability. This paper describes a new active measurement methodology to... [11 Sep 2008]

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SLA / Service Delivery / Performance Manager - North London

SLA / Service Delivery / Performance Manager: My client requires a candidate who has experience within Public or local sector organisations and ...

Service/Relationship Manager (SLA/MS Office/ISP)

Service/Relationship Manager (SLA/MS Office/ISP)Service/Relationship Manager (SLA/MS Office/ISP) with excellent client and in-house account ...

Service/Relationship Manager (SLA/MS Office/ISP)

Service/Relationship Manager (SLA/MS Office/ISP)Service/Relationship Manager (SLA/MS Office/ISP) with excellent client and in-house account ...

Service/Relationship Manager (SLA/MS Office/ISP)

Service/Relationship Manager (SLA/MS Office/ISP)Service/Relationship Manager (SLA/MS Office/ISP) with excellent client and in-house account ...

PMO / SLA Co-ordinator / Performance Manager

PMO / SLA Co-ordinator / Performance Manager is required to: -Agree and Develop SLA development template for the board - Provide SLA advice and ...


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