system center
RSS system centerFortinet Case Study: Korean Information Service Corporation (KOIS)
White Paper KOIS deployed FortiGate Network Protection Gateways to fully secure the VPN while maintaining required performance levels and system requirements. KOIS wanted to replace ISDN connections with high-speed, Internet-based ADSL connections and to build... [11 Jul 2008]
Axispoint Enhances Operational Efficiency and Improves Customer Service at Luxury Retail Operation
White Paper The company operates more than 40 retail showroom locations, wholesale distribution centers, and direct outlets nationwide, each with their own phone and voicemail system. In order to continue to provide superb customer service, the company... [11 Jul 2008]
Frequency and Bandwidth Agile Pulser for Use in Electrical and Biological Effects Testing
White Paper The final system will be capable of producing fields on the order of 30 kV/cm and will be useful for testing the interaction of high field, pulsed electromagnetic energy with small-scale electrical and biological systems. [10 Jul 2008]
Tower Travel Contact Center Takes Flight With the Avaya IP Office Solution
White Paper Tower Travel Management found the Avaya IP Office system coupled with additional Avaya components to best suit its needs, as it offered many useful features, including those needed to efficiently manage a call center, all in the standard offering... [09 Jul 2008]
The University of Texas Health Science Center at Houston Prescribes TippingPoint for a Healthy Network
White Paper After implementing the TippingPoint Intrusion Prevention System, a high-speed device that blocks malicious traffic, the university has blocked an average of approximately 100,000 attacks per month. The University of Texas Health Science Center was... [09 Jul 2008]
Braskem: Invests in Intel Processor-Based Hardware Consolidation and Standardization to Achieve Excellence in the Petrochemical Industry
White Paper After the merging process was concluded, the main challenge for the Information System area was the consolidation, standardization and modernization of the system architectures and technology infrastructures previously implemented in the six... [09 Jul 2008]
Air China Enhances Sales and Customer Service With Avaya Intelligent Communications Solutions
White Paper The system can be expanded easily with business growth. As the competition in aviation industry is becoming severe, Air China, the leader in the domestic aviation industry, hopes to revamp its call center with advanced communications solutions to... [09 Jul 2008]
Top Service Made in Halle/Saale - A High-Performance Package Designed by Avaya-Tenovis for the Call Center Dr. Hirsch Dialog & Service
White Paper The convincing concept submitted by Avaya-Tenovis not only comprised a modular communications system, but also solution competency and excellent local support. The Communication Center that was opened in 2002 offers small and medium-sized companies... [09 Jul 2008]
Intrusion Sensor Data Fusion in an Intelligent Intrusion Detection System Architecture
White Paper The overall security view of the multi-sensor intrusion detection system can serve as an aid to appraise the trustworthiness in the system. This paper presents the research effort in that direction by describing a Decision Engine for an Intelligent... [09 Jul 2008]
National Crash Analysis Center Begins Using Our HP Itanium-based Server System - Success Story
White Paper These models require an immense amount of computational power, requiring a real super-computer system. Since 1994, the FHWA/NHTSA National Crash Analysis Center at the George Washington University has amassed a considerable number of detailed... [03 Jul 2008]
Call Center Solutions: Upgrading a Multi-Site Call Center
White Paper The new call center system includes intelligent call routing and call monitoring functionality that distributes calls to multiple sites. The results are significantly lower costs to Intel and increases in system reliability and scalability. [03 Jul 2008]
Optimizing Video Quality for Windows XP Media Center Edition
White Paper This white paper provides information about components that contribute to video quality on computers running the Microsoft Windows XP Media Center Edition operating system. This paper is for manufacturers of systems that run Windows XP Media Center... [03 Jul 2008]
Optimize Contact Centers to Reduce Costs and Increase Customer Loyalty
White Paper I'm sorry, the system is slow today.please hold. What is the cost of system performance problems to your company? Could it be happening in your contact center? Today's Contact Center environment is becoming increasingly complex with the integration... [03 Jul 2008]
Business Value Reporting Using Avaya Operational Analyst
White Paper This white paper provides reporting features of Avaya Operational Analyst (OA), details on its integration with Avaya Interaction Center (IC) and Avaya Call Management System (CMS), and report samples. [03 Jul 2008]
Wipro Develops an End-To-End Solution for Claims Processing and CRM
White Paper The company hence aimed to provide complete customer care and online services by integrating the Mainframe system with a Siebel CRM solution, a call center, a web interface and at the same time holding down costs associated with its growing business. [03 Jul 2008]
