telephone systems
RSS telephone systemsWeb-Based Global Reservations System
White Paper Until now, customers could make a reservation for their port-to-port sailing, cruise, conference or any of TFDS' other services either through their local travel agent or over the telephone. TFDS is one of Norway's leading cruise and travel companies. [31 May 2008]
Modular Messaging Key Differences for INTUITY AUDIX Enabled Customers
White Paper This paper identifies key differences between Modular Messaging R2 (configured with: the Avaya Message Storage Server (MSS), and enabled with the AUDIX Telephone User Interface (TUI) for Modular Messaging) and INTUITY AUDIX R5.1. [16 May 2008]
Videoconferencing, Video Mail, IVR and Mobile Services Provided by iPBX Technology
White Paper Private Branch Exchange (PBX) systems have traditionally connected private enterprises to the Public Switched Telephone Network (PSTN) using circuit-switched communications.iPBX (or IP PBX) systems, which use the Internet Protocol (IP) to carry... [15 May 2008]
Four Keys to Choosing Your Next Business Phone System
White Paper For a small business owner who only needs a few phone lines, standard telephone service is good enough, but for larger organizations with several employees, a more robust phone system is necessary. For those small and medium businesses, plenty of... [16 Apr 2008]
The SIP Contact Center: Leveraging the SIP Architecture to Build IP Contact Center Solutions
White Paper The legacy call center has been a staple for enterprises that service customers over the telephone. As a result, the legacy call center has gone through a metamorphosis, emerging as the IP Contact Center which replaces the PBX and separate IVR and... [11 Apr 2008]
Hitachi Storage at Work Case Study: Proximus
White Paper Established 1st January 1994, Proximus, a subsidiary of Belgacom, was the first mobile telephone operator in Belgium. In 2000, Proximus decided to invest in a mirror systems configuration, which would be based in a separate geographical location. [10 Apr 2008]
EIS International, Inc.: Enabling Computer-Telephone Applications on UNIX Platforms
White Paper Since 1988, Herndon, Virginia- based EIS International has been supplying advanced call-center technology to companies that use the telephone to manage customer relationships through telemarketing, market research, customer service, fundraising... [10 Apr 2008]
SCO and Nuance: Reliability for the New Millennium
White Paper Customers have deployed systems for applications as diverse as stock trading, travel reservations, personal assistants, telephone banking and call routing. Using Nuance products in conjunction with open platforms and operating systems such as SCO... [10 Apr 2008]
Legacy Transformation Guidance for a Small or Medium Business: From Analysis to Recommendations
White Paper A fictional telecommunication service company providing high-speed Internet access, cable television, local and long distance telephone and wireless services to residential customers and local businesses in several metro areas in the mid-west is... [09 Apr 2008]
Firm Helps Enterprises Run New IP-Based Solutions on Existing Telecom Networks
White Paper Dialogic has created a portfolio of media gateways that simplify the installation of Microsoft Office Communications Server 2007 and Microsoft Exchange Server 2007 alongside existing PBX systems and the Public Switched Telephone Networks (PSTN). [03 Apr 2008]
Cisco TelePresence Trends: Future Benefits Outlook
White Paper It is also has a very simple use model, relying on enterprise calendaring (for example, Microsoft Outlook) for scheduling and the telephone interface to launch calls with the push of a button. Its reliability stems from the highly available network... [03 Apr 2008]
IP Communications Overview for Small and Medium-Sized Businesses
White Paper Converged IP Communications solutions support voice communications over IP-based networks with equal or greater quality and reliability than traditional circuit-switched telephone networks. In today's rapidly changing business world, new challenges... [03 Apr 2008]
Meeting Test Challenges for ADSL ICs
White Paper ADSL is a modem technology that exploits the unused capacity in ordinary two-wire telephone lines. It is asymmetric in that download speeds from the central office (CO) to the remote terminal (RT) can be up to four times faster than upload speeds. [02 Apr 2008]
Capodarco Cooperative Improves Service With Leading-Edge Business Intelligence Solution
White Paper Capodarco implemented Oracle Business Intelligence Suite Enterprise Edition to provide a comprehensive and unified vision of operating and administrative data, as well as information from telephone switchboard systems. [24 Mar 2008]
How Cisco Created Its Own Customer Interaction Network
White Paper The Cisco CIN gives customers the simplicity of a single, in-country telephone number for all Cisco sales, support, and general information inquiries. This case study describes how Cisco Systems created an internal Customer Interaction Network (CIN... [04 Mar 2008]
