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silicon.com > White Papers

ROI and Workforce Management: Building a Credible Business Case

ROI and Workforce Management: Building a Credible Business Case

Workforce management technology has a significant impact on the efficiency and effectiveness of the contact center. This Read more

Mar 16, 2009

silicon.com > White Papers

The Modern Contact Center and Workforce Management's Vital Role

The Modern Contact Center and Workforce Management's Vital Role

Contact center managers are under increasing pressure to deliver a higher level of customer service with a lower operati Read more

Jun 26, 2009

silicon.com > White Papers > Enterprise Applications > Enterprise Planning

Workforce Management Solution Provider Improves Sales and Time to Market With OBA

Workforce Management Solution Provider Improves Sales and Time to Market With OBA

Kronos Incorporated (www.kronos.com), based in Chelmsford, Massachusetts, markets workforce management software solution Read more

Jul 30, 2009

silicon.com > White Papers > Enterprise Applications > Workflow Management

Workforce Management - Impacting the Bottom-Line

Workforce Management - Impacting the Bottom-Line

Having the right Workforce Management strategy in place is critical more so today than ever before. With so many competi Read more

Jul 31, 2009

silicon.com > White Papers > Networking and Communications > Mobile and Wireless

Leveraging RFID to Optimize Field Service Operations

Leveraging RFID to Optimize Field Service Operations

Service providers face significant challenges meeting or exceeding service levels due to lost / unserviceable equipment Read more

Nov 28, 2009

silicon.com > White Papers

With Primavera Evolve, IT Leader EDS Employs Predictive Workforce Management to Improve Service Excellence and Boost the Bottom Line

With Primavera Evolve, IT Leader EDS Employs Predictive Workforce Management to Improve Service Excellence and Boost the Bottom Line

Founded in 1962 as Electronic Data Systems, EDS is one of the world's most experienced outsourcing services companies, p Read more

Apr 21, 2006

silicon.com > Management > CIO Insights

Cruise line gets ship-shape with workforce management tool

Contact centre expansion steams ahead Read more

Aug 16, 2007

silicon.com > White Papers > Enterprise Applications > Enterprise Planning

American Eagle Outfitters and the Children's Place Use SAP Staffworks to Improve Scheduling Effectiveness and Increase Sales

American Eagle Outfitters and the Children's Place Use SAP Staffworks to Improve Scheduling Effectiveness and Increase Sales

American Eagle Outfitters and The Children's Place are successful North American retailers that are growing rapidly and Read more

Sep 14, 2007

silicon.com > Technology > Networks

Call centre IT budgets divorced from call centres

Call centre IT budgets divorced from call centres

And reality? Read more

Feb 17, 2005

silicon.com > White Papers > Enterprise Applications > Enterprise Planning

Chimes Rings Changes for Sarbanes-Oxley

Chimes Rings Changes for Sarbanes-Oxley

Workforce procurement and vendor management services specialist Chimes says its suite of applications assists companies Read more

Mar 5, 2005

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