2007 improves and customer service
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Manufacturer Improves Content Management, Collaboration, Search - And Customer Satisfaction
White Paper Exterran - a service and equipment provider to the oil and gas industries, formed from the merger of Hanover and Universal - had an enterprise portal, but employees shied away from it because it was difficult and time-consuming to use. [08 Jul 2008]
Facilities Management Company Saves Money and Cuts Project Management Time in Half
White Paper Office Project Server 2007 has saved Linc time and money, improved employee collaboration and customer service, and provided Linc with an efficient way to evaluate employees fairly. Linc cost-effectively maintains and improves building facilities... [02 Jul 2008]
Mobile Solution Helps Specialty Chemicals and Materials Company Improve Customer Focus
White Paper In the future, the solution will also help Cytec to offer superior customer service by providing remote access to internal Cytec applications, such as customer relationship management and enterprise resource planning applications. [02 Apr 2008]
Monarch soars with Google search tech
Case Study Monarch wanted to reduce the number of incoming emails containing queries that could be answered on the website to allow its customer service team to work on other more useful projects. Monarch Airlines has recently started to use Google's Custom... [03 Dec 2007]
New Extranet Helps Protect Underwriter Information and Improves Customer Service
White Paper Reports could take days to complete, affecting both productivity and customer service. RSUI Group, an underwriter of wholesale specialty insurance, used time-consuming manual processes to deliver policy reports and other documents to customers. [28 Sep 2007]
Property Developer Improves Productivity and Customer Service With Unified Messaging
White Paper The solution has improved employee productivity and customer service by providing easy access to information. However its e-mail hosting service was unreliable and didn't offer calendaring, task, or collaboration features. [28 Sep 2007]
Telecommunications Provider Improves Productivity and Customer Service
White Paper The company was pleased with the results, and in 2006 deployed Microsoft Exchange Server 2007 to take advantage of the new version's advanced mobile and security features. Using Exchange Server 2007, Telekom Slovenije improved the uptime of its... [28 Sep 2007]
Local Bank Improves Customer Service and Competitive Advantage With Upgrade
White Paper To continue its growth, the bank chose to focus on personalized customer service to differentiate itself from the region's larger banks, many of which are becoming more impersonal as mergers consolidate the industry. [05 Sep 2007]
Toy Designer Reduces Time-to-Market With Enhanced Search, Workflow Capabilities
White Paper This in turn improves customer service and cuts days off of development time, thus increasing the company's capacity and revenue. Strottman International wanted to improve its document management and collaboration solution, so the company worked... [31 Aug 2007]
Collection Agency Improves Customer Service With Integrated Software Solution
White Paper Mellon Collection Services, based in Athens, Greece, wanted to upgrade its IT environment and its aging debt collection software to improve operational efficiencies and customer service. Mellon anticipates increasing its customer engagements by 10... [31 Aug 2007]
Toy Designer Reduces Time-to-Market With Enhanced Search, Workflow Capabilities
White Paper This in turn improves customer service and cuts days off of development time, thus increasing the company's capacity and revenue. Strottman International wanted to improve its document management and collaboration solution, so the company worked... [10 Aug 2007]
Collection Agency Improves Customer Service With Integrated Software Solution
White Paper Mellon Collection Services, based in Athens, Greece, wanted to upgrade its IT environment and its aging debt collection software to improve operational efficiencies and customer service. Mellon anticipates increasing its customer engagements by 10... [10 Aug 2007]
Country Club Improves Efficiency and Security to Lower Costs, Provide Better Service
White Paper To provide excellent customer service, AG&CC needs to operate efficiently, especially during the high-volume peak season. The Windows Vista operating system and Microsoft Office Professional 2007 are helping AG&CC staff work faster, respond to... [16 Feb 2007]
Major Health Fund Improves Member Service With Microsoft Office SharePoint Server 2007
White Paper NIB says it will now be able to unify its portal and content management so employees can collaborate more effectively and securely, make more informed decisions and better control its intranet publishing - all resulting in higher levels of... [14 Dec 2006]
Komatsu Australia Reduces Risk, Improves Compliance With Reliable Internet and Intranet
White Paper This would enable the company to improve customer service, increase market penetration and ensure the availability of online collaboration tools. Mining, forestry and construction equipment distributor, Komatsu Australia, was struggling with an... [14 Dec 2006]
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