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Dear silicon.com... T5 chaos, mobile maladies, and laptop losses…
Comment An optimistic BA spokesman thought problems were sorted out late Thursday. Perhaps BA and BAA were a tad over-ambitious in transferring all BA operations to the new terminal in one go. A... [03 Apr 2008]
Heathrow T5: The end in sight for first day blues?
News British Airways (BA) has drafted in 400 extra workers to help reunite passengers with luggage stuck in the backlog created over the past few days. A statement issued yesterday from BA CEO Willie Walsh,... [31 Mar 2008]
How did the Heathrow T5 launch go so wrong?
Comment British Airways (BA) and BAA spent five years and £4.3bn on the huge project using the opportunity building a brand new terminal in order to change the way things were done at Heathrow for the better. [28 Mar 2008]
The Weekly Round-Up: 28.03.08
Round-Up BA has signed up with BT to provide the Openzone service in its 25 UK lounges - including the six at Heathrow's newly opened Terminal 5 - over the next three years. BA, the sole airline using Terminal 5,... [28 Mar 2008]
BA CEO: Heathrow T5 chaos 'not our finest hour'
News British Airways (BA) confirmed 80 per cent of scheduled flights will be running from T5 today, including all long-haul destinations. T5 staff, along with volunteers from across BA, worked through the... [28 Mar 2008]
Caption Competition: Pocketful of fun!
Photo The winning caption, from David Richmond, was: "The new BA carry on limit at Terminal 5. This competition is now closed. Photo credit: Elsa Wenzel/CNET Networks [28 Mar 2008]
Heathrow Terminal 5 suffers first day baggage chaos
News British Airways (BA) - the sole airline using T5 - had to cancel 33 flights (departing and arriving) before 14:00(GMT) due to the baggage system problems, although the majority of delayed passengers were moved onto later... [27 Mar 2008]
Free wi-fi wings its way to BA lounges
News Travellers flying with British Airways (BA) and other Oneworld alliance airlines will soon be able to access wireless broadband for free in UK airport lounges. BA has signed up with BT to provide the... [27 Mar 2008]
Heathrow Terminal 5 opens its doors
News What can you expect at BA's new flagship terminal? Tech hard at work keeping BA flying. Behind the scenes at BA and BAA's mega-project A look behind the scenes at the beating heart of... [27 Mar 2008]
British Airways to save millions with airfare tracking
News According to BA senior manger of revenue management, Jerry Foran, the airline will save at least £1.5m through decommissioning legacy systems and be able to perform a comprehensive ticket audit process leading to a 10... [05 Mar 2008]
Heathrow T5 - it's not just about the tech
News Speaking at the British Airways HQ at Heathrow, BA CIO Paul Coby, said: "What we're doing is putting in technology to run this complex environment as simply and easily as possible. He said: "BA spends a... [03 Mar 2008]
Photos: Android, high-tech Heathrow, the future of shopping
Photo We also took a look at the technology which keeps the terminal and BA's Heathrow operations up and running behind the scenes. The system at British Airways' (BA) new home can process 12,000 bags per... [28 Feb 2008]
Why did tech ground Heathrow baggage?
News Airport group BAA has still not been able to pinpoint the exact software glitch that left 6,000 British Airways (BA) long-haul passengers unable to take hold luggage on flights. BA advised economy... [21 Feb 2008]
Photos: Passenger's eye view of Heathrow Terminal 5
Photo One of the 96 self-check-in kiosks, also seen at other BA airport terminals. Each cluster of self check-in kiosks has a customer service desk so travellers having problems with the check-in system have a... [13 Feb 2008]
Photos: Heathrow's T5 tech ready for take-off
Photo silicon.com has been given an exclusive behind the scenes look at BAA's brand new Terminal 5 (T5) at Heathrow ahead of its official opening for British Airways (BA) flights on 27 March. This shows one of the desks at... [12 Feb 2008]
