BPO
RSS BPO
Thanks for holding: Customer service gets automated
Comment With a bulk of its operations in Bangalore and Manila, the BPO handles 10 million customer calls each month for 34 clients. If California-headquartered BPO firm 24/7 Customer has its way, then wasted,... [27 Nov 2008]
Advanced Customer Interaction Platform Enables BPO to Deliver Improved Contact Center Efficiency and Better End User Experience
White Paper Firstsource Solutions wanted to provide them with an Interactive Voice Response (IVR) system that would enable the company to offer advanced self-service functionality for one of its clients. Based on the Nortel Media Processing Server... [11 Nov 2008]
TechNet Webcast: Microsoft Online Services Setup, On-Boarding, and Administration (Level 200)
White Paper The Business Productivity Online (BPO) Suite from Microsoft Online Services includes Exchange Online, SharePoint Online, Office Live Meeting, and Exchange Hosted Filtering, enterprise-class software delivered as a... [07 Nov 2008]
TechNet Webcast: Technical Overview of the Business Productivity Online Suite From Microsoft Online Services (Level 200)
White Paper The Business Productivity Online (BPO) Suite from Microsoft Online Services includes Exchange Online, SharePoint Online, Office Live Meeting, and Exchange Hosted Filtering, enterprise-class software delivered as a... [07 Nov 2008]
TechNet Webcast: Planning for Microsoft Online Services Deployment and On-Boarding (Level 300)
White Paper Deploying the Business Productivity Online (BPO) Suite from Microsoft Online Services requires planning and preparation to ready an organization for the full use of the services. The presenter discusses preparations for... [06 Nov 2008]
Infosys posts strong Q2 results
News Indian trade body the National Association of Software and Service Companies (Nasscom) warned in September that the continuing "turmoil" in the US financial markets would be likely to have a negative effect on Indian business process... [13 Oct 2008]
Atradius Improves Training Program Efficiency With a Comprehensive BPO Quistor Learning Environment
White Paper Atradius worked with Quistor to implement Oracle BPO Learning Management, based on Oracle iLearning, to launch the Atradius Academy, a comprehensive framework for the development, organization, and management of all... [11 Oct 2008]
$505m deal sees TCS swallow Citi's BPO
News Outsourcing giant TCS has snapped up Citi's BPO unit in a $505m deal. The acquisition will see TCS take over Citigroup Global Services Limited (CGSL), which will continue providing business processing services to Citi... [09 Oct 2008]
Leading an Indian giant through a downturn
Comment What comes through time and time again in speaking with the chairman of the IT and BPO specialist is his focus on the long term view and his concern with the welfare of the societies from which Wipro - a company worth... [17 Sep 2008]
Indian outsourcers haemorrhaging staff
News Attrition rates in the country's business process outsourcing (BPO) industry are about eight per cent higher than the national average, according to a report by global consulting firm the Hay Group. The report blames... [05 Sep 2008]
Does Obama want the US to be the new India?
Comment BPO requires outsourcing an entire business function, not just certain aspects. Good BPO candidates are key back-office processes such as items processing, call centres and even entire HR departments,... [02 Sep 2008]
India: Low-cost, high-tech hub
News Nasscom is India's trade body and chamber of commerce for the country's IT-BPO industry. India is fast emerging as a hub where domestic and multinational corporations are busy churning out a host of low-cost, entry-level... [06 Aug 2008]
Aviva strikes $1bn BPO deal
News WNS, a former offshore offshoot of British Airways, has provided BPO services to Aviva since 2004 and will provide BPO services to Aviva's UK and Canadian businesses under the new deal. Insurance giant... [11 Jul 2008]
Parameter Calibration, Customer Load Balancing and Security Aspects for Multiplexing of BPO Infrastructure
White Paper This paper discusses Business Processing Outsourcing (BPO) infrastructure from the parallel and distributed computing perspective. Multiplexing of BPO infrastructure using Customer Interface Array (CIA),... [10 Jul 2008]
Global BPO market to hit $450bn by 2012
News The business process outsourcing (BPO) market is forecast to hit $450bn by 2012. BPO total contract value grew across all major regions worldwide in 2007, fostered by increased capabilities among... [16 Jun 2008]
