best practice it service
University of Auckland Chooses Infra for ITIL Based Service Management
White Paper The implementation has followed an ITIL (IT Infrastructure Library) world's best practice framework for IT service management. The University of... [10 Apr 2008]
IT must be called to account over emissions
Comment This is either a major oversight, or it may be a sign of a company merely paying lip service to the green agenda. The research focused on how companies are coping with complexity in the data centre, how... [07 Apr 2008]
The McCue Interview: Steven Bandrowczak, CIO, Nortel
Comment One of the trends that interests him is on-demand software - or software as a service as it is more commonly known in the industry. We are investing in projects that have the highest payback and are... [01 Apr 2008]
'Counsellors' to keep vendor-client marriages sweet
News VMOs are essentially marriage counsellors for IT vendors and clients, helping to stop them from straying from the bliss of their contract service level agreements. A team of experts within the VMO help... [27 Mar 2008]
Itil standard has mass appeal
News Two-thirds (66 per cent) of companies around the globe are using IT infrastructure library (Itil) - the IT service delivery framework - to help manage their IT... [03 Mar 2008]
India to train thousands more cyber cops
News He said: "We are putting together terms of best practice and sharing those answers to ensure that what we deliver in terms of service is as secure as possible. Training centres for... [06 Feb 2008]
ITIL v3 and the Evolution of Service Management
White Paper ITIL v3 has just been refreshed to reflect current best practice for service management. It means that IT management is maturing and the increasing... [05 Feb 2008]
Losing control in the SaaS lane
Comment Evangelists for software as a service (SaaS) say it is the way of the future. But about six months ago we saw a demonstration of the latest release of the applications underpinning the online... [16 Jan 2008]
ITIL's CMDB: Best-Practice Tips for Enterprise IT Professionals
White Paper In a nutshell, the CMDB provides a common trusted source for all IT data used by the business and holds significant promise as a central point for IT governance, asset management, inventory, change and... [13 Dec 2007]
The Business Case for IT Asset Lifecycle Management
White Paper This ManageSoft white paper describes how to use best practice automation to reduce costs and improve service levels at every stage of the IT asset lifecycle: Learn how... [13 Dec 2007]
Audiocast: CNET Networks ITIL Best Practices Study Results -- How Do You Rate?
White Paper ITIL helps reduce business risks, improves the ability to deliver expected levels of service and support, and tightens the alignment of IT to the business. Current practices in ITIL... [13 Dec 2007]
Broadband summit: Speed is the key
News Companies including BT - which has invested billions in overhauling its core network to an all-IP network known as the 21CN - and Virgin Media, which has announced plans to roll out an up to 50Mbps broadband service by... [27 Nov 2007]
Steria runs off with £17m MoD contract
News Steria's service will comply with the Itil government standard for best practice delivery of quality IT services. LSRC communications and information systems project... [01 Nov 2007]
Availability Management: A CA IT Service Management Process Map
White Paper CA's IT Service Management (ITSM) Process Maps provide a clear representation of the ITIL best practice framework. One use the analogy of subway or underground system... [31 Oct 2007]
IT Service Management Process Maps: Select Your Route to ITIL Best Practice
White Paper The Information Technology Infrastructure Library (ITIL) has become the de facto standard in IT Service Management (ITSM) best practice and the lens through which the... [07 Oct 2007]
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