call centre
RSS call centrePeter Cochrane's Blog: New password theory
Comment is the wi-fi password at a modest conference centre in the EU. Not what I call good value for money - a very high price for a really second rate service. No phone call or hike down to... [22 Dec 2008]
McCue Interview: Martin Frick, CIO, Avis Europe
Comment If you are in Turkey, call a local call centre and want to rent a car in the US to drive it from there to Mexico, you can do it. ABG is responsible for the Wizard, with its data... [17 Dec 2008]
Happy chappies in Oracle user camp
News Last year's UK Oracle User Group (UKOUG) survey singled out product support as the main issue users wanted Oracle to address, with a newly opened call centre in Egypt coming in for particular criticism. [01 Dec 2008]
Thanks for holding: Customer service gets automated
Comment More on outsourcing… Gov't stung by 'rip-off' outsourcing deals Shell signs $4bn IT outsourcing contract Cloud computing - the data centre of the future? PV Kannan, chief executive of 24/7 Customer, recently told... [27 Nov 2008]
ID scheme treads the high street for fingerprints
News ID cards: Latest news ID cards on driving licences - 'law can't stop us' 'ID card guinea pig' pilots ready to call in lawyers ID card 'will drown in a billion mismatches' Photos: A first... [06 Nov 2008]
£1.5bn savings plan turns Lloyds' merger eye on IT
News Among the measures the bank hopes will help it achieve its fat-trimming goal are "optimising the efficiency of the combined retail distribution infrastructure, including branch network, call centre... [03 Nov 2008]
Business tech born in Cern's Big Bang lab
News The lab has partnerships with companies including HP ProCurve, Intel and Oracle, who provide the backbone of its IT infrastructure, its 8,000-server computer centre and its links to the worldwide Worldwide LHC Computing... [17 Oct 2008]
Online retail hasn't killed the high street
News US consumers spent the most when browsing on the web and then contacting a call centre, while for UK consumers the largest basket size was achieved when browsing online and then purchasing using a mobile... [02 Oct 2008]
Police fraud centre ready for takeoff
News Speaking at an industry event organised by online payments company SecureTrading last week, McMurdie confirmed the centre will be run by the City of London Police Force, which aims to set up a dedicated... [02 Oct 2008]
Back to reality for Bangalore
Comment One large call centre with European and US customers is now refusing to hire anybody that does not stay within a five-mile radius of their centres: the costs are just too high. More on outsourcing… ... [30 Sep 2008]
Yo!Sushi going all IP
Case Study Sushi to in-source a call centre for its home delivery service, creating some six to 10 jobs in the process. He said: "The main benefits are obviously there's a cost saving over using a conventional... [15 Sep 2008]
Red Hat Drives Desktop Cost Savings for Europcar
White Paper Europcar deployed Red Hat Enterprise Linux 5 Desktop in its call centre, installing it on a segmented number of PCs with the TelNet-hosted booking application. As one of the world's leading car rental... [11 Sep 2008]
Ian Cramb, COO, Citigroup
Comment Cramb is accountable for about $500m of revenue that comes through the call centre, while the internet channel brings in about $250m of revenue, along with recoveries from bad debt. Operations for the... [10 Sep 2008]
Thomas Cook books in agent support system
News In addition, the new system will give more than 200 call centre and home-based agents access to a separate data repository to help them field remote enquiries, with information on a range of subjects... [03 Sep 2008]
HelpDesk: With Touchpaper, the Post Gets Delivered!
White Paper At Einbeck, located in the Lower Saxony region of Germany, the organisation runs a 270-strong call centre with a hotline available to staff in all Post Offices throughout Germany. As the subsidiary of... [02 Sep 2008]
