call centre
RSS call centreTechnical Support Centre
White Paper The cell takes complete call management ownership for level 1 and 2 support. The client faced a challenge in providing prompt technical support to its customers on account of a rapid demand for their solutions. [04 Mar 2009]
Building society Principality overhauls IT
News The network is supported by a Cisco-based call routing system and new datacentre that together support communications to 70 branches and operational sites across Wales and a 1,200-seat call... [10 Feb 2009]
AXA to cut up to 350 staff in £500m outsourcing deal
News Call centre workers, processing staff and some IT workers are expected to be among those made redundant by the deal, which is projected to deliver net savings of £30m annually to AXA. A total of 350... [23 Jan 2009]
Untangling Reception Through Speech Recognition
White Paper They decided to implement a series of changes that would help them achieve their goals, which included the way they were handling calls into the business by direct dial numbers and through reception, call handling by the... [30 Dec 2008]
Peter Cochrane's Blog: New password theory
Comment is the wi-fi password at a modest conference centre in the EU. Not what I call good value for money - a very high price for a really second rate service. No phone call or hike down to... [22 Dec 2008]
McCue Interview: Martin Frick, CIO, Avis Europe
Comment If you are in Turkey, call a local call centre and want to rent a car in the US to drive it from there to Mexico, you can do it. ABG is responsible for the Wizard, with its data... [17 Dec 2008]
Happy chappies in Oracle user camp
News Last year's UK Oracle User Group (UKOUG) survey singled out product support as the main issue users wanted Oracle to address, with a newly opened call centre in Egypt coming in for particular criticism. [01 Dec 2008]
Thanks for holding: Customer service gets automated
Comment More on outsourcing… Gov't stung by 'rip-off' outsourcing deals Shell signs $4bn IT outsourcing contract Cloud computing - the data centre of the future? PV Kannan, chief executive of 24/7 Customer, recently told... [27 Nov 2008]
ID scheme treads the high street for fingerprints
News ID cards: Latest news ID cards on driving licences - 'law can't stop us' 'ID card guinea pig' pilots ready to call in lawyers ID card 'will drown in a billion mismatches' Photos: A first... [06 Nov 2008]
£1.5bn savings plan turns Lloyds' merger eye on IT
News Among the measures the bank hopes will help it achieve its fat-trimming goal are "optimising the efficiency of the combined retail distribution infrastructure, including branch network, call centre... [03 Nov 2008]
Business tech born in Cern's Big Bang lab
News The lab has partnerships with companies including HP ProCurve, Intel and Oracle, who provide the backbone of its IT infrastructure, its 8,000-server computer centre and its links to the worldwide Worldwide LHC Computing... [17 Oct 2008]
Online retail hasn't killed the high street
News US consumers spent the most when browsing on the web and then contacting a call centre, while for UK consumers the largest basket size was achieved when browsing online and then purchasing using a mobile... [02 Oct 2008]
Police fraud centre ready for takeoff
News Speaking at an industry event organised by online payments company SecureTrading last week, McMurdie confirmed the centre will be run by the City of London Police Force, which aims to set up a dedicated... [02 Oct 2008]
Back to reality for Bangalore
Comment One large call centre with European and US customers is now refusing to hire anybody that does not stay within a five-mile radius of their centres: the costs are just too high. More on outsourcing… ... [30 Sep 2008]
Yo!Sushi going all IP
Case Study Sushi to in-source a call centre for its home delivery service, creating some six to 10 jobs in the process. He said: "The main benefits are obviously there's a cost saving over using a conventional... [15 Sep 2008]
