call and centre Articles, Videos, Photos and Opinions

Showing results 21 to 30 of 173

silicon.com > Management > CIO Insights

Bank websites don't satisfy curious customers

Questions, questions... Read more

Aug 23, 2007

silicon.com > Technology > Networks

Call centres replacing humans with robotic voices

Call centres replacing humans with robotic voices

Are jobs under threat? Read more

Feb 17, 2005

silicon.com > Special Features > Offshoring

India facing offshore call-centre skills crisis

India facing offshore call-centre skills crisis

Shortfall of skilled labour will hit cost and service, warns Gartner Read more

Sep 12, 2005

silicon.com > Technology > IT Services

Apple expands with Bangalore call centre

Helping to support "millions of new customers"... Read more

Mar 10, 2006

silicon.com > Technology > IT Services

Orange closes UK call centre, recruits in India

Not technically cutting any UK jobs though... Read more

Aug 1, 2006

silicon.com > Special Features > VoIP security

Call centres lose in love stakes

Need to find their VoIP Read more

Mar 20, 2007

silicon.com > White Papers > Networking and Communications > Network Technologies

Avaya Contact Centre Solution Builds a Bridge Between ChangAn Auto and Its Customers

Avaya Contact Centre Solution Builds a Bridge Between ChangAn Auto and Its Customers

Chong-qing-ChangAn Automobile (Group) Co. Ltd. (ChangAn Auto) is the largest auto manufacturer in western China and the Read more

Apr 12, 2007

silicon.com > Management > CIO Insights

First Choice picks call centre monitoring system

Sales drive ahoy! Read more

Aug 1, 2007

silicon.com > Management > CIO Insights

Cruise line gets ship-shape with workforce management tool

Contact centre expansion steams ahead Read more

Aug 16, 2007

silicon.com > Management > CIO Insights

Dixons to become online finance guru

Getting into the comparison business Read more

Aug 20, 2007

Stories on call centre

  1. Photos: How to spend Christmas in Second Life
  2. Bill Gates on cows, Steve Jobs on Google, Douglas Coupland on the future of humans
  3. ID card exclusive, Steve Jobs win, top CIOs and BT fibre plans
  4. Cheat Sheet: NFC and contactless payments
  5. Ballmer on Google, Bartz on Yahoo! and Berners-Lee on web snooping