call and centres Articles, Videos, Photos and Opinions

Showing results 21 to 30 of 167

silicon.com > Technology > IT Services

Offshore call centres more costly than in UK

And the customer service is worse as well Read more

Jun 28, 2007

silicon.com > Management > CIO Insights

Bank websites don't satisfy curious customers

Questions, questions... Read more

Aug 23, 2007

silicon.com > Technology > Networks

Call centres replacing humans with robotic voices

Call centres replacing humans with robotic voices

Are jobs under threat? Read more

Feb 17, 2005

silicon.com > Special Features > Offshoring

India facing offshore call-centre skills crisis

India facing offshore call-centre skills crisis

Shortfall of skilled labour will hit cost and service, warns Gartner Read more

Sep 12, 2005

silicon.com > Technology > IT Services

Apple expands with Bangalore call centre

Helping to support "millions of new customers"... Read more

Mar 10, 2006

silicon.com > Technology > IT Services

Orange closes UK call centre, recruits in India

Not technically cutting any UK jobs though... Read more

Aug 1, 2006

silicon.com > Special Features > VoIP security

Call centres lose in love stakes

Need to find their VoIP Read more

Mar 20, 2007

silicon.com > White Papers > Networking and Communications > Network Technologies

Avaya Contact Centre Solution Builds a Bridge Between ChangAn Auto and Its Customers

Avaya Contact Centre Solution Builds a Bridge Between ChangAn Auto and Its Customers

Chong-qing-ChangAn Automobile (Group) Co. Ltd. (ChangAn Auto) is the largest auto manufacturer in western China and the Read more

Apr 12, 2007

silicon.com > Management > CIO Insights

First Choice picks call centre monitoring system

Sales drive ahoy! Read more

Aug 1, 2007

silicon.com > Management > CIO Insights

Cruise line gets ship-shape with workforce management tool

Contact centre expansion steams ahead Read more

Aug 16, 2007

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