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silicon.com > White Papers > Software and Web Development > Internet and Web
Clear C2, Inc., Chooses IBM Lotus Domino Servers and IBM WebSphere Portal to Enable Its CRM Solution to Mid-Size Companies
Clear C2, Inc., which offers workflow automation, e-commerce and customer relationship management software, wanted to bu Read more
Nov 12, 2008
silicon.com > White Papers > IT Management > Business Functions
Plastics Manufacturer Protects IT Investments, Boosts Efficiency With E-Learning
King Plastic is a leading manufacturer of polymer sheets, slabs, and massive shapes used in applications ranging from ma Read more
Mar 4, 2009
silicon.com > White Papers
How to Choose the Best Help Desk Software for Your Small or Midsized Business
In today's competitive business environment, small and midsized businesses that want to grow and sustain an edge in the Read more
Mar 18, 2009
silicon.com > White Papers > IT Management > Business Functions
Mission-Critical Email Customer Service: 10 Best Practices for Success
In this paper, we discuss ten tried and tested ways of improving email interactions with customers. These tips and best Read more
Mar 18, 2009
silicon.com > White Papers > IT Management > Business Functions
Mercury Travels Reduces Transaction Costs by 70%, Serves Twice the Number of Customers
Traditionally a provider of corporate travel and inbound travel services, Mercury Travels has expanded its business sinc Read more
Apr 30, 2009
silicon.com > White Papers > Enterprise Applications > Customer Management
Emaar Misr Increases Business and Employee Efficiency by 60%
Emaar Misr wanted to consolidate legacy systems for a single view of customer data and accelerate query management to im Read more
Apr 30, 2009
silicon.com > White Papers > IT Management > Business Functions
Volvo Trucks Speeds Problem Resolution Time, Improves Customer Satisfaction Rate to 93%
Volvo Trucks wanted to install a customer service system to improve satisfaction rates and record all service requests a Read more
Apr 30, 2009
silicon.com > White Papers > IT Management > Business Functions
CDC Software Case Study: Barclays
Barclays is a UK-based financial services group, with a large international presence in Europe, the U.S., Africa, and As Read more
Apr 30, 2009
silicon.com > White Papers > Enterprise Applications > Customer Management
Subaru of America Deepens Customer Insights to Drive More Effective Marketing, Sales, and Service Activities
Subaru of America, Inc. (SOA) wanted to expand insight into customer preferences and ownership lifecycles to enable more Read more
May 30, 2009
silicon.com > White Papers > IT Management > Business Functions
Huatai Securities Improves Profitability by Adopting Customer-Centric Business Model
Huatai Securities Co. wanted to build a customer relationship management system to support a move from a product-centric Read more
May 30, 2009
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