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silicon.com > Management > CEO Essentials
Cheat Sheet: CRM
What's tech got to do with keeping customers happy? Read more
Jan 8, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
Contract Life-Cycle Management Attracts New Entrants
CIOs and their business partners are increasingly looking for Contract Life-cycle Management (CLM) solutions for all of Read more
Jan 9, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
10 Questions to Ask Your on Demand Contact Center Provider
Building and maintaining a contact center can prove cost-prohibitive and resource intensive. Yet when you're committed t Read more
Jan 9, 2008
silicon.com > White Papers > Software and Web Development > Software Development Tools
Open Source Provider Gains Microsoft Technical, Marketing Assistance; Sees Sales Climb
SugarCRM (Customer Relationship Management) wanted to enhance the ability of its open source software to work with Micro Read more
Jan 11, 2008
silicon.com > Management > CIO Insights
Denplan bites hard on document automation
Case study: Personalised mail-outs give a good impression Read more
Jan 17, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
Technology Company Uses CRM Solution to Increase Sales, Service Effectiveness
New Zealand-based Onesource Group provides office technology solutions, such as business copying, printing, and integrat Read more
Jan 18, 2008
silicon.com > White Papers > IT Management > IT Infrastructure
RightFax for SAP Solutions: Reduce Document Delivery Costs, Streamline Business Processes and Achieve a Quick ROI
Find out how RightFax for SAP solutions can extend the value of your SAP investments by enabling more efficient c Read more
Jan 29, 2008
silicon.com > White Papers > Enterprise Applications > Workflow Management
Benefits of using RightFax for enterprise fax management and electronic document delivery
If you have more than 25 employees who send faxes, you probably need fax server technology; if you have more than 50, yo Read more
Jan 29, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
SNCF Improves Customer Satisfaction and Loyalty With Customer Relationship Management Solution
SNCF, the European rail transport leader, manages more than 320 million passengers each year and 135 million tons of fre Read more
Feb 9, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
Training Equips Capgemini Consultants With the Skills to Undertake Complex Implementations
Capgemini is one of the world's top five information technology services and consulting companies. As an Oracle Certifie Read more
Feb 9, 2008
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