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silicon.com > White Papers > Networking and Communications > Network Technologies
University of Washington Deploys an Avaya IP DECT In-Building Wireless Voice Solution to Enhance Their World-Class IT Customer Service
The University of Washington Computers & Communications Department wanted to equip their network engineers and other IT Read more
Jun 11, 2008
silicon.com > White Papers > IT Management > IT Infrastructure
Operational Ef?ciency Takes Off at Berlin's Airports With Improved Systems Availability
Flughafen Berlin-Schonefeld GmbH operates three airports in Berlin, which serve 150-plus destinations worldwide and more Read more
Jun 12, 2008
silicon.com > White Papers > IT Management > Business Functions
eBucks Brings Contact Center In-House and Dramatically Improves Customer Service
Set up by FirstRand Bank Limited, eBucks is the country's leading multi-partner rewards program. eBucks wanted to build Read more
Jul 1, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
BEA and Intel: Key Elements in the Customer Orientation Strategy at Orange
The user areas of the Amena call centers were using different integration tools, which complicated customer management. Read more
Jul 1, 2008
silicon.com > White Papers > Enterprise Applications > Enterprise Planning
Supply-Chain Solution Cuts Costs 15 Percent, Boosts Customer Service for ASIC Maker
ASIC manufacturer Open-Silicon needed a better way to track yields. So, it turned to an integrated financial and supply- Read more
Jul 3, 2008
silicon.com > White Papers > IT Management > IT Infrastructure
BMC Remedy IT Service Management Suite Rings in Service Improvements
Telkomsel is the leading operator of cellular telecommunications services in Indonesia. Telkomsel wanted an IT service m Read more
Jul 11, 2008
silicon.com > White Papers > IT Management > Business Functions
Knowledge Management for Customer Service: Ingredients for Success
As enterprises increasingly use customer service to differentiate themselves, knowledge management has gained prominence Read more
Sep 2, 2008
silicon.com > White Papers > Desktops, Laptops and OS > Client System Hardware
Dell Helps Ingersoll Rand Improve Computing Performance and Reduce IT Management and Training Costs
What do air compressors, golf carts, door locks, and commercial refrigeration units have in common? They are just a few Read more
Oct 11, 2008
silicon.com > White Papers > Software and Web Development > Software Development Tools
Hospital Uses Virtualization to Speed Rollout of New Services and Improve Uptime
Saint Raphael Healthcare System runs the Hospital of Saint Raphael in New Haven, Connecticut, which is renowned for exce Read more
Oct 11, 2008
silicon.com > White Papers > Software and Web Development > Internet and Web
Virgin Mobile Canada Implements VeriSign Content Portal Services to Deliver Innovative Features and a Compelling Customer Experience
With one of the most recognizable names in the business world, the Virgin group of companies has become synonymous with Read more
Nov 8, 2008
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