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silicon.com > White Papers > Networking and Communications > LAN - WAN
Parameter Calibration, Customer Load Balancing and Security Aspects for Multiplexing of BPO Infrastructure
Outsourcing, during its establishment phase, focused on the socio-economic and the managerial concerns of the companies, Read more
Jul 10, 2008
silicon.com > White Papers > IT Management > Business Functions
Borland Software Case Study: Scientific Games Corporation
Scientific Games Corporation is the leading integrated supplier of instant tickets, systems and services to lotteries, a Read more
Jul 11, 2008
silicon.com > White Papers > Security > Security Administration
Achieving Service-Level Compliance With Business-Critical Applications
Increasingly, IT is becoming a strategic partner to help the business meet its key objectives and stay ahead of competit Read more
Sep 10, 2008
silicon.com > White Papers > IT Management > IT Infrastructure
SLA Automated Negotiation Manager for Computing Services
Success in today's marketing arena can often depend on companies embracing effective new technologies and integrating th Read more
Sep 11, 2008
silicon.com > White Papers > IT Management > Business Functions
POWEO Streamlines Business Processes to Improve Customer Satisfaction
POWEO wanted to ensure a competitive edge in the residential electricity and gas provider market from its start and mana Read more
Oct 11, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
USG Corporation Extends Customer Satisfaction Leadership With Integrated Supply Chain Management
EUSG Corporation wanted to extend customer satisfaction leadership by improving on-time delivery performance and become Read more
Nov 7, 2008
silicon.com > White Papers > Software and Web Development > Internet and Web
Virgin Mobile Canada Implements VeriSign Content Portal Services to Deliver Innovative Features and a Compelling Customer Experience
With one of the most recognizable names in the business world, the Virgin group of companies has become synonymous with Read more
Nov 8, 2008
silicon.com > White Papers > IT Management > IT Infrastructure
How to simplify the IT infrastructure: with end-to-end automation of document processes
Businesses continue to face rising pressure to cut costs and increase profitability while also improving customer satisf Read more
Nov 10, 2008
silicon.com > White Papers > Networking and Communications > Network Management
Cisco Unified Communications and the Service-Oriented Network Architecture (SONA)
With its industry-leading breadth of solutions, its world-class partnerships, and its in-depth understanding of the tech Read more
Jan 15, 2009
silicon.com > White Papers > Enterprise Applications > Enterprise Planning
40 to 80 In No Time Flat - Proven Techniques to Drive First Call Resolution
The gathering and use of metrics to manage system performance is a common IT practice. Over the last 15 years, similar t Read more
Jan 21, 2009
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