customer service
RSS customer serviceCRM and Social Networking: Engaging the Social Customer
White Paper Used effectively, social networking sites can enable marketing professionals, salespeople, and customer service agents to develop meaningful relationships with customers in new ways. Rather,... [28 Oct 2009]
Microsoft Dynamics CRM 4.0: Performance and Scalability - Database Scalability for the Enterprise
White Paper Microsoft Dynamics CRM 4.0 demonstrated its ability to scale to support the needs of an enterprise organization with a very large customer service database. In a test based on a customer... [28 Oct 2009]
Business Success - Microsoft Dynamics CRM Online Customer Showcase
White Paper Read the following stories to see how businesses have achieved consistent and measureable improvement in their everyday business processes in marketing, sales and customer service through the deployment... [28 Oct 2009]
Momentum Webcast: Grow Your Business With Microsoft Dynamics CRM (Level 100)
White Paper With tools to enhance your company's sales, marketing, and customer service processes—along with native Microsoft Office Outlook integration—Microsoft Dynamics CRM delivers a fast, flexible, and... [28 Oct 2009]
Welcome to the Microsoft Dynamics CRM Online Video Gallery
White Paper Microsoft Dynamics® CRM Online equips business professionals with online and offline access to customer information through a full suite of marketing, sales and service solutions within a familiar... [28 Oct 2009]
Customer Effective - Partner Grows 1000 Percent Over Three Years with Focus on CRM Solutions
White Paper For customer Dixon Hughes - a top 20 full-service accounting firm in the United States according to INSIDE Public Accounting - working with Customer Effective to deploy Microsoft... [28 Oct 2009]
Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution
White Paper For two years, Service Repair Solutions used NetSuite CRM, an Oracle-based solution, for its customer relationship management system. Using Microsoft Dynamics CRM, the company has cut call center... [28 Oct 2009]
Barclays Bank PLC - Bank Adopts Technology to Improve Customer Satisfaction and Promote Retention
White Paper Since deploying it, customer service has improved markedly while the sales process has been structured and standardized for success. Barclays Bank PLC provides banking, investment banking, and investment... [28 Oct 2009]
Momentum Webcast: Drive Real-World Business Processes With Microsoft Dynamics CRM (Level 100)
White Paper Whether you are a sales manager, a customer service representative, a marketing director, or chief executive officer (CEO), you can have a consolidated, fast, and current views of all the measurements... [28 Oct 2009]
Multitenant CRM Enables Rapid Deployment, Flexible Foundation for US Dynamics Field Sales Team
White Paper Dynamics Field Sales deployed Microsoft Dynamics® CRM and integrated it with its legacy customer relationship management system, providing the team with greater flexibility and an improved user experience, while laying... [28 Oct 2009]
Microsoft Dynamics: Enabling Real-World SOA to connect your business vision with software
White Paper Microsoft Dynamics provides powerful software that helps organizations drive down costs, improve operations, retain and build customer relationships and continue to innovate in challenging economic times. [28 Oct 2009]
Microsoft Dynamics CRM 4.0: Performance and Scalability - Bandwidth Utilization Improvements
White Paper Microsoft Dynamics provides powerful software that helps organizations drive down costs, improve operations, retain and build customer relationships and continue to innovate in challenging economic times. [28 Oct 2009]
Teachers Association Turns to Centralized Data Repository to Improve Member Service
White Paper CTA wanted to add a customer relationship management solution to better support its members. The California Teachers Association (CTA) serves 350,000 members. It provides a full range of offerings, including the... [28 Oct 2009]
Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence with CRM Solution
White Paper The company's 5,000 employees used diverse tools to access customer data located in a wide array of databases. These solutions created silos of customer information, limited visibility into sales and... [28 Oct 2009]
Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service
White Paper The firm's staffers used eight different tools ranging from spreadsheets to the SAP CRM application, and silos of data made it difficult to share customer information and prevented employees from collaborating effectively. [28 Oct 2009]
