customer service
RSS customer serviceService Company Handles Escalated Calls Faster, Cuts Labor and Training Costs
White Paper Customer Service Companies (NEW) is one of the world's largest providers of buyer protection programs, extended service plans, and consumer product support. About 1,400... [02 Oct 2009]
Travel Company Sails on Business Intelligence to Increase Revenues in Weak Economy
White Paper Sportsnet implemented Microsoft Dynamics CRM, which dramatically improved customer service, business intelligence and target marketing capabilities. Sportsnet Holidays needed a Customer... [02 Oct 2009]
Citizant Enhances IT Flexibility and Scalability by Creating a Virtualized Dell Infrastructure That Will Pay for Itself in 18 Months
White Paper Citizant's focus on providing superior customer service to its government customers has helped the company grow tremendously since the company's founding. In 10 years, the company has expanded from 2 to... [02 Oct 2009]
IT Hosting Company Saves 30 Per Cent in Energy Costs by Investing in Complete Dell IT Infrastructure
White Paper Extrinsica Global wanted to reinforce customer service, reduce costs and support growth by moving from an outsourced IT infrastructure to a company-owned solution. The company selected Enterprise-Wide... [02 Oct 2009]
BT Retail Boosts Upselling and Productivity and Cuts Churn in Price-And Service-Driven Market
White Paper BT Retail has increased agility, improved customer service, and cut costs by consolidating enterprisewide performance management on Oracle's business intelligence suite. Oracle Business Intelligence... [02 Oct 2009]
EMC Corporation Delivers Reports in Minutes With Unified Data Warehouse and Analytics Tools
White Paper The challenge was to grow market share against other high-end storage competitors by leveraging data on customers and markets, and by improving customer service. EMC Corporation wanted to consolidate... [02 Oct 2009]
Bank Teams With Application Platform Experts to Redesign Web-Banking Infrastructure
White Paper Working with Microsoft Services, the Alpha Bank IT team built a new service-oriented architecture, developed a new customer service agent desktop application, implemented a business... [02 Oct 2009]
World's Biggest Auto Auction Links Customer Information to Grow Online Business
White Paper Manheim gained a more complete view of its customers and their transactions, which improves the company's sales, marketing, and customer service efforts. Manheim realized that it needed better insight... [02 Oct 2009]
"SmartGridNet" Architecture for Utilities
White Paper Market forces are driving today's utilities to provide better planning, administration, and management of electric service delivery. In order to meet this demand, diverse communications infrastructures must evolve to... [02 Oct 2009]
Epicor Enhances Enterprise Resource Planning With SQL Server 2008 Reporting
White Paper The company recently released Epicor 9, an innovative Service-Oriented Architecture (SOA) offering that converges all of its products into a single, flexible solution using what Epicor refers to as its True SOA approach... [02 Oct 2009]
Kodak Graphic Communications Group Accelerates Lead-to-Cash Cycle With Integrated Customer View
White Paper Kodak Graphic Communications Group wanted to improve the effectiveness of sales and service initiatives for GCG's operations in the Europe, Africa & Middle East region and attain a consolidated view of the sales pipeline... [02 Oct 2009]
SAMPLE: Performance and Scalability Assessment of Customer Implementation
White Paper Microsoft Dynamics CRM business software is designed to help enterprise achieve a 360-degree view of their customers across marketing, sales, and service. Engineered to scale efficiently to the needs of the largest... [02 Oct 2009]
Implementing Cisco's Web 2.0 Collaboration Technologies
White Paper While changes and improvements in information technology and telephony will very likely continue, today the benefits of Cisco's Web 2.0 Collaboration integrated with Unified Communication can provide large benefits in improved... [01 Oct 2009]
The IGEPA Group Improves Quality of Service With Access to Accurate, Up-to-Date Customer Information
White Paper The IGEPA Group wanted to replace the company's legacy Customer Relationship Management (CRM) solution to meet the growing demands of the group's day-to-day business activities and integrate the new CRM solution with the... [01 Oct 2009]
Sabre Holdings Increases Customer Insight and Service Efficiency in Its Sabre Travel Network Business Unit
White Paper Sabre Holdings wanted to create a single repository of accurate and up-to-date customer information to improve sales and customer service and consolidate previously disparate... [01 Oct 2009]
