customer and service Articles, Videos, Photos and Opinions

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silicon.com > White Papers > Enterprise Applications > Customer Management

Handling the Boom Times at Brisbane's Port With Microsoft Dynamics CRM

Handling the Boom Times at Brisbane's Port With Microsoft Dynamics CRM

Responsible for managing Australia's fastest growing container port, the Port of Brisbane Corporation (PBC) needed a mor Read more

Feb 20, 2008

silicon.com > White Papers > Networking and Communications > Network Technologies

The IP Telephony / VoIP Business Case

The IP Telephony / VoIP Business Case

Eventually, IP Telephony will affect the organization's communications infrastructure. Equipment manufactures are no lon Read more

Feb 29, 2008

silicon.com > White Papers > Software and Web Development > Internet and Web

Bank Improves Communication, Enhances Customer Service With Collaboration Solution

Bank Improves Communication, Enhances Customer Service With Collaboration Solution

Informing employees of changes to retail services, new promotions, and sales quotas can be a challenge, especially when Read more

Mar 5, 2008

silicon.com > White Papers > Networking and Communications > Network Technologies

Auto Group Improves Sales, Reduces Cost to Open New Dealership

Auto Group Improves Sales, Reduces Cost to Open New Dealership

Grindstaff Automotive Group wanted to enable information sharing among dealerships and reduce voice costs. The challenge Read more

Mar 5, 2008

silicon.com > White Papers > Networking and Communications > Mobile and Wireless

Mitsukoshi Ltd. Changes the Retail Landscape With Intelligent Fitting Rooms That Increase Sales and Customer Satisfaction

Mitsukoshi Ltd. Changes the Retail Landscape With Intelligent Fitting Rooms That Increase Sales and Customer Satisfaction

Operating one of the largest, not to mention oldest, retail companies requires a keen sense of knowing what the customer Read more

Mar 5, 2008

silicon.com > White Papers > Software and Web Development > Internet and Web

How Cisco Uses Rich Media for Online Customer Events and Seminars

How Cisco Uses Rich Media for Online Customer Events and Seminars

Cisco produces live Webcasts for high-impact customer events with large audiences. Content includes streaming audio, str Read more

Mar 5, 2008

silicon.com > Management > CIO Insights

Profile: Nottingham Building Society head of IT Jack Cutts

Profile: Nottingham Building Society head of IT Jack Cutts

'On the wide accountancy'... Read more

Mar 11, 2008

silicon.com > White Papers > Enterprise Applications > Workflow Management

SaaS Document Management Is Affordable and Attainable

SaaS Document Management Is Affordable and Attainable

"Document Management" usually refers to a system or method of organizing and using the documents (paper or electronic) d Read more

Mar 12, 2008

silicon.com > White Papers > IT Management > Business Functions

Improving Lease Management: New Solutions to Enhance Competitiveness

Improving Lease Management: New Solutions to Enhance Competitiveness

Decades-old technology platforms are crippling the efforts of many leasing organizations to improve operational performa Read more

Mar 29, 2008

silicon.com > White Papers > IT Management > Business Functions

The Benefits of Using SIP in Customer Service

The Benefits of Using SIP in Customer Service

SIP is all about going from a connection mindset to one of rich communication where every touch point with customers bec Read more

Mar 29, 2008

Stories on customer service

  1. Photos: How to spend Christmas in Second Life
  2. Bill Gates on cows, Steve Jobs on Google, Douglas Coupland on the future of humans
  3. ID card exclusive, Steve Jobs win, top CIOs and BT fibre plans
  4. Cheat Sheet: NFC and contactless payments
  5. Ballmer on Google, Bartz on Yahoo! and Berners-Lee on web snooping