itil change management
GIE Informatique Arpege Uses BMC Remedy Solutions to Unify and Centralize Support Services for Enhanced Performance and Improved Quality of Service
White Paper Arpege followed IT Infrastructure Library (ITIL) recommendations applying to the management of IT services. This resulted in productivity gains, standardized processes (ITIL) and rationalized operations. [14 Sep 2007]
IT's not broken but still needs fixing
Comment Do process standards such as Itil enable competitive advantage because they help do the obvious things well and allows focus on more value-added IT capabilities? But they still need help with proper management, says Freeform Dynamics analyst Martin... [14 Aug 2007]
The McCue Interview: British Energy CIO, Ian Campbell
Comment British Energy's IT department has also standardised processes through the use of the Control Objectives for Information and related Technology (Cobit) best practice guidelines, Itil and Prince2 project management. [13 Aug 2007]
What Do You Need from a Configuration Management Database (CMDB)?
White Paper This white paper demonstrates the need for configuration management and a CMDB in particular, based upon IT Infrastructure Library (ITIL) goals. It explains how each of these features contributes to an overall configuration management solution that... [27 Jul 2007]
Sample IT Change Management Policies and Procedures Guide
White Paper The business processes detailed in this paper meet the foundation requirements for industry best practices as detailed within the Information Technology Infrastructure Library (ITIL) directly relating to IT change management. [06 Jul 2007]
Toronto Airport Meets ITIL Standards and Takes Support Levels, Change Management to New Heights With HEAT
White Paper With the increasing demands, the airport needed a centralized way to track all IT incidents and requests for change to ensure nonstop service to its customers and uninterrupted progress on the new terminal. [04 Jul 2007]
ABN AMRO Asset Management Banks on IT Service Management
White Paper ABN AMRO Asset Management's search for an improved IT Service Management System began as a project managed by CMG to put the IT Infrastructure Library (ITIL) processes in place. ABN AMRO Asset Management started by using the assyst Incident... [04 Jul 2007]
Law firm inks £27m IT deal
News The firm wants staff to be able to access core systems at any time, anywhere in the world, which Computacenter's Itil approved service will make possible. International law firm Eversheds has signed a £27m managed services deal which will see it... [05 Jun 2007]
Simplified Windows Vista Migration: Mitigating Business Risk Through Deployment Automation
White Paper This paper illustrates how organizations can use BMC solutions for Closed-loop Change and Configuration Management to ensure successful Windows Vista deployment, while establishing a foundation to support ITIL best practices and comply with... [18 May 2007]
Itil is good medicine for Barts
Case Study Itil - or IT infrastructure library - is a set of best practice guidelines used by organisations when implementing an IT service management framework. Barts and the London NHS Trust is reaping the rewards following the adoption of the Itil model... [11 Apr 2007]
TEAMQUEST and ITIL: Part 3 - Implementing Capacity Management
White Paper Other ITIL proponents feel that IT and business leaders should choose a staged approach when implementing the ITIL framework and best practices because the impact of change on the organization is overwhelming. [23 Jan 2007]
Introduction to ITIL
White Paper ITIL is a set of processes for IT Service Support and Service Delivery. ITIL is a set of processes for IT Service Support and Service Delivery. The White Paper introduces; Service Desk; Incident Management; Problem Management; Change Management... [23 Jan 2007]
Sarbanes Oxley, COBIT and ITIL Compliance eventACTION and ussACTION Are the Solution for the z/OS Systems Environment
White Paper ITIL and "Best Practices" are no longer sufficient to conform to the Sarbanes Oxley and COBIT requirements. Almost all of the Change Management products are either "Electronic Paper" (i.e.they cannot prevent unauthorised changes from being made) or... [23 Jan 2007]
The Met Office Expands Its Horizons With the BMC Remedy IT Service Management Suite
White Paper The Met Office recognized the need to move to a consolidated incident management system and turned to BMC Software for ITIL-compatible solutions for IT service management. At the onset, Met Office was only looking to implement new help desk and... [19 Jan 2007]
Saudi Aramco Increases Efficiencies and Ensures Business Continuity With BMC Software
White Paper The company implemented BMC Remedy Help Desk and BMC Remedy Change Management to support IT Infrastructure Library (ITIL) best practices, while also allowing easy customization and integration with other systems. [19 Jan 2007]
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