itil information technology
IBM Tivoli Unified Process: Making ITIL Actionable
White Paper Based on industry best practices, IBM Tivoli Unified Process (ITUP) meets the challenges of IT service management by making ITIL actionable through the integration of people, information, processes, and technology. [13 Dec 2007]
BMC White Paper: ITIL for the Mid-sized Business
White Paper Mid-sized businesses can achieve these goals and gain a competitive advantage by delivering change management based on the industry's guiding principles--ITIL (Information Technology Infrastructure Library). [13 Dec 2007]
DON'T USE: Ensuring Business Services with Proactive Incident and Problem Management
White Paper At the same time, IT shops have recognized the value of investing in process development and best practices, most notably the IT Infrastructure Library (ITIL). Information Technology Service Management (ITSM) has taken hold in the vendor community... [13 Dec 2007]
State of ITIL Adoption in North America - Survey Results
White Paper Results from the latest 2006 CMP Research survey indicate that 67% of North American organizations adopting Information Technology Infrastructure Library (ITIL) are implementing both Service Support and Service Delivery processes. [26 Nov 2007]
Oil company outsources to BT and HP
News The five-year deal - worth 335m Norwegian Krone (£30m) - will see BT operating as the prime contractor and delivering a standardised global Itil-based platform, the global service desk for Aibel end users, as well as a global IP converged network... [15 Nov 2007]
Service Management From HP: A Holistic Solution - Driving Continual Service Improvement
White Paper The best practices embodied in the Information Technology Infrastructure Library (ITIL) help to align IT with business requirements, automate IT processes across domains, optimize business outcomes, and deliver ongoing service improvements. [15 Nov 2007]
IT Service Management Process Maps: Select Your Route to ITIL Best Practice
White Paper The Information Technology Infrastructure Library (ITIL) has become the de facto standard in IT Service Management (ITSM) best practice and the lens through which the value of IT service is viewed and measured. [07 Oct 2007]
BMC IS&T: Striving to Be the First and Best Customer of BMC Software
White Paper BSM solutions from BMC speed the adoption of COBIT (Control Objectives for Information and related Technology) and ITIL (IT Infrastructure Library), proven frameworks that simplify regulatory compliance, reduce business risk, and cut IT costs. [14 Sep 2007]
The McCue Interview: British Energy CIO, Ian Campbell
Comment British Energy's IT department has also standardised processes through the use of the Control Objectives for Information and related Technology (Cobit) best practice guidelines, Itil and Prince2 project management. [13 Aug 2007]
Sample IT Change Management Policies and Procedures Guide
White Paper The business processes detailed in this paper meet the foundation requirements for industry best practices as detailed within the Information Technology Infrastructure Library (ITIL) directly relating to IT change management. [06 Jul 2007]
The Value, Effectiveness, Efficiency, and Security of IT Controls: An Empirical Analysis
White Paper These frameworks include the Information Technology Infrastructure Library (ITIL) and the Control Objectives for Information and related Technology (COBIT). Information technology managers are confronted with a myriad of best-practice frameworks... [04 Jul 2007]
IT and compliance: A risk management 'odd couple'
Comment But the other way to tighten up security controls is to refine your overall IT practice using service and management strategies like ITIL and CoBIT, says Pironti. Technology isn't the starting point, explains John Pironti, a member of the education... [02 Jul 2007]
Cheat Sheet: Itil
Cheat Sheet Start off by telling me what Itil stands for. This is meant to ease staffing so, for example, if you're an Itil shop you know an Itil-certified helpdesk worker should be able to get up to speed quickly because he or she should have some familiarity... [05 Jun 2007]
IBM's IT Service Management Vision
White Paper It has breadth and depth into automated service management and ITIL, and shows continued commitment to On Demand business. IBM's IT Service Management vision is highly focused on IT processes, and the integration of process, technology, people, and... [26 Apr 2007]
Efficiently Deliver on Your Service Level Agreements Using IBM Tivoli Solutions
White Paper This framework is based on the Information Technology Infrastructure Library (ITIL) and helps businesses progress in their IT maturity from IT operational management applications to the IT service management platform and finally to IT process... [21 Apr 2007]
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