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silicon.com > White Papers > IT Management > IT Budgeting

The ITIL Imperative: Accelerate from Strategy to Value in '08

The ITIL Imperative: Accelerate from Strategy to Value in '08

As ITIL hits the top of many organizations' priority lists in '08, business leaders are anxious to see tangible business Read more

May 6, 2008

silicon.com > White Papers > Enterprise Applications > Enterprise Planning

Momentum Webcast: Charting Your Path on the SAM Maturity Model (Level 100)

Momentum Webcast: Charting Your Path on the SAM Maturity Model (Level 100)

The attendee of this webcast will learn about the new Software Asset Management (SAM) Maturity Model and how and why one Read more

May 30, 2008

silicon.com > White Papers > Data Management > Data Infrastructure

Deployment for SAS 9.2 and Beyond

Deployment for SAS 9.2 and Beyond

As the SAS architecture has grown to serve the complex and distributed challenges of enterprise-wide deployments, the to Read more

May 31, 2008

silicon.com > White Papers > Enterprise Applications > Enterprise Planning

Business Service Management Puts You Ahead of the ITIL V3 Curve

Business Service Management Puts You Ahead of the ITIL V3 Curve

With the release of IT Infrastructure Library (ITIL) version 3 (ITIL V3), it's clear that ones goal as an IT professiona Read more

May 31, 2008

silicon.com > White Papers > IT Management > IT Infrastructure

Canon Ensures Continuous and Consistent Customer Services With Simplified IT Management

Canon Ensures Continuous and Consistent Customer Services With Simplified IT Management

Canon is one of the world's leading brands in office equipment and photographic technologies, and has more than 200 subs Read more

Jun 12, 2008

silicon.com > White Papers > IT Management > User Satisfaction

Service Desk Consolidation Slashes Support Call Costs by 80 Percent and Helps Atos Origin Retain Global Clients

Service Desk Consolidation Slashes Support Call Costs by 80 Percent and Helps Atos Origin Retain Global Clients

Atos Origin is an international information technology services company. To support this global model, Atos Origin knew Read more

Jun 12, 2008

silicon.com > White Papers > Security > Intrusion - Tampering

San Francisco Health Plan Helps More People Access Affordable Healthcare by Simplifying IT Management

San Francisco Health Plan Helps More People Access Affordable Healthcare by Simplifying IT Management

San Francisco Health Plan provides medical care to more than 50,000 low-income residents as well as a quarter of the cit Read more

Jun 12, 2008

silicon.com > White Papers > IT Management > IT Infrastructure

TechnoMania Improves Productivity of Customer Support Centre by 40 Percent With Integrated Incident & Problem Management

TechnoMania Improves Productivity of Customer Support Centre by 40 Percent With Integrated Incident & Problem Management

TechnoMania is one of Lebanon's leading IT distributors and offers comprehensive technical support services. The company Read more

Jun 12, 2008

silicon.com > White Papers > Enterprise Applications > Enterprise Planning

Fujitsu Siemens Computers Helps Its Customers to Cut Costs and Boost Efficiency With Greater Automation

Fujitsu Siemens Computers Helps Its Customers to Cut Costs and Boost Efficiency With Greater Automation

Fujitsu Siemens Computers is the leading European IT infrastructure provider. To ensure a high quality of service and me Read more

Jun 12, 2008

silicon.com > White Papers > IT Management > Project Management

Employment Services Firm Reduces Operational Complexity and Costs With

Employment Services Firm Reduces Operational Complexity and Costs With

Manpower is one of the world's leading employment services providers, helping more than 400,000 clients each year fill j Read more

Jun 12, 2008