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silicon.com > White Papers > Enterprise Applications > Customer Management
Michelin Provides Sales Force With 360-Degree View of Clients to Improve Competitive Intelligence
Michelin wanted to create an integrated vision of each client through the use of a Customer Relationship Management (CRM Read more
Feb 27, 2009
silicon.com > White Papers > Data Management > Data Infrastructure
Business Intelligence Solution for a Leading Travel Company
As a part of the company's commitment to providing great customer service, the client deployed an Online Transaction Pro Read more
Mar 4, 2009
silicon.com > White Papers
Case Study: Allied Irish Bank (AIB)
AIB Group, with assets of almost ?81 billion, is Ireland's leading banking and financial services organization. It emplo Read more
Mar 16, 2009
silicon.com > White Papers > Software and Web Development > Software Development Tools
Charting Process Flows for Customer Service in Minutes, Not Hours
Will Chaney is director of New Media Consulting, a company specializing in multimedia and marketing in several industrie Read more
Apr 15, 2009
silicon.com > White Papers > IT Management > Business Functions
CityIQ: Launching a New Service to the City and Beyond
Following a successful project with a major city player, CityIQ was launching a new practice that offered expert procure Read more
Apr 16, 2009
silicon.com > White Papers > IT Management > Business Functions
CRM at a Glance: Salesforce.com Vs. Siebel
CRM provides a holistic view for a company's interactions with its prospects, contacts, and accounts. The accurate data Read more
May 14, 2009
silicon.com > White Papers > IT Management > Business Functions
New Call Routing Strategy Soothes Growing Pains for Retailer
A large online and catalog retailer of gift and specialty items, the company found initial success by focusing on a sing Read more
May 30, 2009
silicon.com > White Papers > IT Management > Business Functions
Inovis Improves Communication Capabilities, Reduces Costs With Integrated Customer Service Solution
Inovis wanted to replace more than 16 marginally integrated and non-supported customer relationship management systems a Read more
May 30, 2009
silicon.com > White Papers > Enterprise Applications > Customer Management
Subaru of America Deepens Customer Insights to Drive More Effective Marketing, Sales, and Service Activities
Subaru of America, Inc. (SOA) wanted to expand insight into customer preferences and ownership lifecycles to enable more Read more
May 30, 2009
silicon.com > White Papers > IT Management > Business Functions
Huatai Securities Improves Profitability by Adopting Customer-Centric Business Model
Huatai Securities Co. wanted to build a customer relationship management system to support a move from a product-centric Read more
May 30, 2009
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