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silicon.com > White Papers > IT Management > Business Functions
The SIP Contact Center: Leveraging the SIP Architecture to Build IP Contact Center Solutions
The legacy call center has been a staple for enterprises that service customers over the telephone. Whether servicing a Read more
Apr 11, 2008
silicon.com > White Papers > Networking and Communications > Network Technologies
Nemertes Research: The Business Case for Voice over IP
VoIP clearly is a critical and common application at the vast majority of organizations. As companies start or continue Read more
May 5, 2008
silicon.com > White Papers > Networking and Communications > Network Technologies
Videoconferencing, Video Mail, IVR and Mobile Services Provided by iPBX Technology
Private Branch Exchange (PBX) systems have traditionally connected private enterprises to the Public Switched Telephone Read more
May 15, 2008
silicon.com > White Papers > Networking and Communications > Network Technologies
Voice-Over-WLAN in Retail: The Power of Converged Solutions
Retail associates are on the move all shift long throughout the retail store. VoWLAN-based solutions can empower these h Read more
May 31, 2008
silicon.com > White Papers > Networking and Communications > Network Technologies
Attracting Students and Faculty to Western Kentucky With Intelligent Multi-Campus Voice, IM, Video and Mobility Applications
Western Kentucky University wanted to increase the productivity and quality of faculty, staff and student interactions, Read more
Jun 11, 2008
silicon.com > White Papers > Networking and Communications > Network Technologies
Avaya Case Study: New York Media
New York Media, LLC is the multiple-award winning publisher of New York Magazine and nymag.com. Integrating a national s Read more
Jun 11, 2008
silicon.com > White Papers > Networking and Communications > LAN - WAN
Cisco Integrated Services Router: Reduce Power Consumption Through Integrated Services Delivery
The Cisco Integrated Services Router is an integrated high-performance network infrastructure platform designed to repla Read more
Jun 13, 2008
silicon.com > White Papers > Networking and Communications > Network Technologies
ISDN Q-Interface Signaling Protocol Q.931 Tunneling Over the IP Network: Reduce the Cost of Private Telephony Networks
Private Branch eXchanges (PBXs) are crucial communication components in any organization. As an organization grows and e Read more
Jun 13, 2008
silicon.com > White Papers > Networking and Communications > Network Technologies
Is Now the Time to Migrate to IP Telephony? Re-evaluating the Risks and Rewards
If your business finds itself with one or more aging digital PBXs, you are facing the challenge of deciding when a migra Read more
Jun 16, 2008
silicon.com > White Papers > Networking and Communications > Network Technologies
IP Telephony: Accurately measuring the total cost of ownership in a branch environment
This paper provides a methodology for analyzing different VoIP vendor's solutions so that they have a complete view of c Read more
Jun 16, 2008
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