- silicon.com
- Tags
- Results
service and management Articles, Videos, Photos and Opinions
Showing results 21 to 30 of 1733
Follow this topic: RSS
silicon.com > White Papers > IT Management > IT Infrastructure
IT Service Management Metrics That Matter: Four Key Benchmarks for Improving IT Performance
High performing IT organizations didn't get that way by accident, as revealed in a recent benchmark study by the IT Proc Read more
Mar 18, 2009
silicon.com > White Papers
BMC Software Solutions Integrate and Automate ITIL Best Practices
The IT Infrastructure Library (ITIL) offers a valuable, non-proprietary framework for implementing enterprise-wide servi Read more
Mar 18, 2009
silicon.com > White Papers > Data Management > Data Infrastructure
ITIL Foundations: Mapping ITIL to the Real World
Produced in conjunction with Enterprise Management Associates, this paper discusses Mercury's comprehensive, business-ce Read more
Mar 18, 2009
silicon.com > White Papers
Moving IT Service Management from Chaos to Value: Five Stage Process for Evolving Service Management
The IT Evolution Model is meant to be used as a suggestive model for implementing the best practices for service managem Read more
Mar 18, 2009
silicon.com > White Papers > IT Management > User Satisfaction
Forrester: Trends 2006: New Generation for Service Desks
The potential for a brief hiatus in technology growth gives IT management an opportunity to evaluate and enhance the bus Read more
Mar 18, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
ITIL Best Practices: Maximizing the Business Value of IT - Part II
Change management and service-level management form a base that enables organization to maximize the business value of I Read more
Mar 18, 2009
silicon.com > White Papers
Sarbanes-Oxley and IT Service Management
This CA white paper explains how the Sarbanes-Oxley Act (SOX) is reshaping the concept of corporate responsibility, and Read more
Mar 18, 2009
silicon.com > White Papers
CMDBs Enable Highly Effective Change and Configuration Management
Learn how a configuration management database (CMDB) can help you automate change and configuration management (CCM) pro Read more
Mar 18, 2009
silicon.com > White Papers > IT Management > User Satisfaction
Forrester: ITIL, ITSM, and New Product Releases Drive Service Desks Improvements
The potential for a brief hiatus in technology growth gives IT management an opportunity to evaluate and enhance the bus Read more
Mar 18, 2009
silicon.com > White Papers > Software and Web Development > E-commerce - E-Business
Using Best Practices for Software and Systems Development and Delivery
When it comes to software and systems development, most midsize and large organizations are grappling with these Read more
Mar 18, 2009
Stories on service management
- Photos: How to spend Christmas in Second Life
- Bill Gates on cows, Steve Jobs on Google, Douglas Coupland on the future of humans
- ID card exclusive, Steve Jobs win, top CIOs and BT fibre plans
- Cheat Sheet: NFC and contactless payments
- Ballmer on Google, Bartz on Yahoo! and Berners-Lee on web snooping
-
Check out these top business apps for your iPhone
-
Inside a Microsoft datacentre
-
Green IT without losing your edge
-
Peter Cochrane's latest video blog
-
What you need to know about Windows 7