telephone systems
RSS telephone systemsSwedish Banking Authority Picks IBM WebSphere for Web Services
White Paper They wanted to design a new, integrated voice-response system for Sweden's national financial aid organization to improve online and telephone support and services. They used e-business platform built on IBM WebSphere... [17 Sep 2008]
Top 20 Reasons Contact Center Applications Don’t Scale
White Paper When working properly, they can handle most inbound telephone transactions with a level of speed, efficiency and user-friendliness that rivals human agents - and an IVR/CTI-handled call costs only about 1/16 the cost of... [17 Sep 2008]
Bethpage Union Free School District - From the Dinosaur Era to Next-Generation Cisco IP Communications
White Paper There were a number of compelling reasons for replacing the district's existing telephony solution, a legacy system which consisted of 175 separate Centrex lines and 60 Plain Old Telephone Service (POTS) lines. [17 Sep 2008]
Microsoft Exchange and Auspex
White Paper Email has become as necessary in operating an enterprise as the telephone. The growth in the use of Email is creating a storage and server tsunami that will overwhelm many organizations if not dealt with. [17 Sep 2008]
Voice over IP White Paper
White Paper Historically, telephone calls were made through Public Switched Telephone Networks (PSTN), which provided high-quality voice transmission between two or more parties. However, since the demand for data... [17 Sep 2008]
VUI Software’s Value in a Web-Centric Computing World
White Paper The user device may be a mobile telephone, a handheld personal digital assistant (PDA), or a more traditional desktop system. Web-centric computing is the reincarnation of host-based processing. Like that older computing... [17 Sep 2008]
How to Choose a Best of Breed Next Generation Phone System
White Paper The following White Paper suggests ideas of how your small to mid-sized company can find a way to improve staff productivity, foster loyal customer relationships and reduce telephone network maintenance costs needs to... [17 Sep 2008]
Evaluating Uninterruptible Power Supplies
White Paper If you were to sit down and calculate your company's total investment in workstations, file servers, routers, hubs, peripherals, telephone systems, and other electronic components, the total would... [17 Sep 2008]
Building Voice Web Applications
White Paper Many businesses are betting that consumers will embrace any technology that provides real-time access to information piped through their regular telephone, wireless phone or voice-connected handheld device. [17 Sep 2008]
CTG-PCM Premier White Paper
White Paper The Premier telephone interface provides echo cancellation, a 2-wire interface, signal enhancements and a user interface to Conference Technology Group’s (CTG) Full Sound audio conferencing systems. CTG... [17 Sep 2008]
Automatically Improving Performance and Reliability of Business-Critical Server Applications
White Paper In many ways, information has become the fifth utility along with electricity, gas, water, and telephone. Today's businesses are continually increasing their requirements for on-demand information. The need for... [17 Sep 2008]
Addressing Convergence and IP Telephony in Enterprise Communications
White Paper From the end user’s point of view, an IP Telephone System (also commonly called a LAN PBX, Recent trends in the telecommunications industry have focused on the development of “IP Telephony” systems and... [17 Sep 2008]
Profiting from the IP Revolution
White Paper VoIP consists of specialized hardware (media gateways, softswitches, and voice-enabled routers) and software that allows telephone calls to be carried over packetized data networks instead of traditional analog or... [17 Sep 2008]
What to Look for When Buying a Phone System
White Paper You rely on the telephone every day to interact with a variety of people. Because the telecommunications industry has made great strides in the past few years, you have a wider choice of phone systems... [17 Sep 2008]
Voice over ATM - a Stepping Stone to Converged Broadband Packet Network
White Paper VoATM provides a platform for the transport of plain old telephone service (POTS) over a digital, broadband access network. In addition, features of the LES stack offered by Hughes Software Systems are... [17 Sep 2008]
