customer service a
Cheat Sheet: Micropayments
Cheat Sheet In November 2001 a flaw exposed customer data forcing Microsoft to remove the service temporarily. Rings a bell but do remind me Buying pricey items on the web is easy. For flights, cameras and cars you can shove it all on your credit card. [21 Mar 2002]
The Ovum View: 2002 - the year of MMS
Comment Unlike a telephone network, which is designed around the demands of a specific service, a 3G network must provide the infrastructure that enables the delivery of many different services to many different customer types. [15 Mar 2002]
PayPal sued by aggrieved customers
News Online payment company PayPal has been sued for restricting, freezing and closing ecommerce customer accounts without reason. PayPal claims to be attracting 25,000 new users each day to its existing 14 million-strong customer base, and processed... [14 Mar 2002]
Pipex lays bandwidth woes at BT's door
News The problem with ADSL currently is customer expectations, which are high because so far one pipe has been shared by very few users due to low demand. Pipex has denied it has oversubscribed its ADSL service despite growing complaints from customers... [14 Mar 2002]
BT broadband push set to disappoint
News BT has been shamed into making its price cuts on wholesale broadband by the government and will fail to deliver a quality service as it protects its customer base from the competition. He added: "If this was going to be useful, BT would be... [26 Feb 2002]
BT cuts broadband costs
News We have made sustained improvements in network service levels in recent months and are taking action on automation to help service providers to improve the customer experience even further. Following much speculation, the company said this morning... [26 Feb 2002]
Has Egg cracked it?
Comment At times its customer service has been woeful and its confusion over enquiries about certain technologies - Macs and Microsoft's controversial Passport authentication software to name but two - has been disappointing. [25 Feb 2002]
Surviving the recession: a Quocirca series
Comment In your position as chief business-to-technology translator, go to them and say: "My company could be better positioned if we had the capability to tie our existing customer ordering system through to our existing supply chain system. [20 Feb 2002]
IBM's grid project gets the mass-market treatment
News The first grid-enabled products are in beta testing, with the first live customer implementations due to begin by Q4 2002. The new strategy builds on IBM's previous Java-based web service applications and will run IBM's Websphere platform on its... [20 Feb 2002]
MSN dreams of wireless domination
News They either charge users per message using reverse billing, or pay a licensing fee to Microsoft, which they then pass on to the customer. In six months the first SMS-based version of MSN's Messenger instant message service is expected to be... [20 Feb 2002]
AT&T Broadband swings the axe
News A division-wide email alerted staff to the impending changes, as the company looks to concentrate more of its efforts on customer service. US-based AT&T Broadband is to cut 500 jobs in an attempt to shift its business focus. [20 Feb 2002]
Fasthosts faces trading standards inquiry
News Fasthosts customers regularly discuss the company online, with entire discussion groups devoted to their customer service issues. However, Michael said: "Our direct competition wouldn't have any better customer service than we do. [18 Feb 2002]
Enron debacle nearly floors Netstore
News Formerly a customer of Enron's broadband division, the company has now adopted a multi-provider approach for its data centre and connectivity requirements. The collapse of Enron has caused ripples in the unlikeliest places, as ASP Netstore reveals... [15 Feb 2002]
The Ovum View: Will Microsoft win the wireless email war?
Comment What distinguishes these players from each other is their customer focus - essentially, whether they sell their products to operators for hosting, or via operators. RIM does have some customer-facing operations but is moving towards a pure operator... [15 Feb 2002]
Software management firm poaches rival's customers
News This aggressive marketing campaign is designed to win Marimba business in Europe, an area it is still struggling to establish itself and in which Novadigm has a much larger customer base. It also said customer satisfaction was its top priority and... [14 Feb 2002]
Keep updated for stories matching customer service a via RSS
