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silicon.com > White Papers > IT Management > User Satisfaction

ITIL That Fits Your Business

ITIL That Fits Your Business

A significant percentage of ITIL implementations are simply never completed, after months of training, certification tes Read more

Nov 12, 2009

silicon.com > White Papers > Data Management > Data Infrastructure

Achieve ITIL Standards and Superior Application Lifecycle Management With a CMDB

Achieve ITIL Standards and Superior Application Lifecycle Management With a CMDB

While always an important part of the enterprise, these days IT is the very hub of business. And with that higher profil Read more

Nov 13, 2009

silicon.com > White Papers > IT Management > User Satisfaction

ECM: Tips for Managing Change Effectively

ECM: Tips for Managing Change Effectively

Change management planning revolves around a specific, well-defined, measurable, realistic, and achievable project. Mana Read more

Nov 13, 2009

silicon.com > White Papers > IT Management > User Satisfaction

ITIL in a Recession

ITIL in a Recession

As organizations focus on surviving the recession, is this the time to consider adopting industry practices such as ITIL Read more

Nov 14, 2009

silicon.com > White Papers > IT Management > IT Infrastructure

ITIL: Theory Into Practice

ITIL: Theory Into Practice

It is testimony to the complexity of today's technology systems that even one of the most widely-used frameworks for sim Read more

Nov 14, 2009

silicon.com > White Papers > IT Management > User Satisfaction

Everything You Wanted to Know About ITIL in Less Than One Thousand Words!

Everything You Wanted to Know About ITIL in Less Than One Thousand Words!

Primarily, ITIL provides international best practice guidance in IT Service Management. However, ITIL offers more than j Read more

Nov 14, 2009

silicon.com > White Papers > IT Management > User Satisfaction

Integrating Six Sigma and ITIL for Continual Service Improvement

Integrating Six Sigma and ITIL for Continual Service Improvement

The introduction of formal ITIL processes into an organization can be, and normally is, a very time-consuming, expensive Read more

Nov 14, 2009

silicon.com > White Papers > IT Management > User Satisfaction

TOGAF 9 and ITIL V3

TOGAF 9 and ITIL V3

This paper describes the development of TOGAF (The Open Group Architecture Framework) and ITIL as a background to discus Read more

Nov 14, 2009

silicon.com > White Papers > IT Management > User Satisfaction

ITIL V3 and ISO/IEC 20000

ITIL V3 and ISO/IEC 20000

This paper outlines the differences between ITIL V3 and ISO/IEC 20000, from the perspective of each clause in the standa Read more

Nov 14, 2009

silicon.com > White Papers > IT Management > IT Infrastructure

Achieving a Best-Practice Service Desk From Desktop to Data Center

Achieving a Best-Practice Service Desk From Desktop to Data Center

IT service management (ITSM) and the IT Infrastructure Library (ITIL) process framework were envisioned to help organiza Read more

Nov 14, 2009