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silicon.com > White Papers > IT Management > User Satisfaction
ITIL That Fits Your Business
A significant percentage of ITIL implementations are simply never completed, after months of training, certification tes Read more
Nov 12, 2009
silicon.com > White Papers > Data Management > Data Infrastructure
Achieve ITIL Standards and Superior Application Lifecycle Management With a CMDB
While always an important part of the enterprise, these days IT is the very hub of business. And with that higher profil Read more
Nov 13, 2009
silicon.com > White Papers > IT Management > User Satisfaction
ECM: Tips for Managing Change Effectively
Change management planning revolves around a specific, well-defined, measurable, realistic, and achievable project. Mana Read more
Nov 13, 2009
silicon.com > White Papers > IT Management > User Satisfaction
TOGAF 9 and ITIL V3
This paper describes the development of TOGAF (The Open Group Architecture Framework) and ITIL as a background to discus Read more
Nov 14, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Cross-Reference ITIL V3 and MOF 4.0
IT organizations are continuously being challenged to deliver better IT services at lower cost in a turbulent environmen Read more
Nov 14, 2009
silicon.com > White Papers > IT Management > User Satisfaction
Integrating Six Sigma and ITIL for Continual Service Improvement
The introduction of formal ITIL processes into an organization can be, and normally is, a very time-consuming, expensive Read more
Nov 14, 2009
silicon.com > White Papers > IT Management > User Satisfaction
ITIL V3 and ISO/IEC 20000
This paper outlines the differences between ITIL V3 and ISO/IEC 20000, from the perspective of each clause in the standa Read more
Nov 14, 2009
silicon.com > White Papers > IT Management > User Satisfaction
ITIL in a Recession
As organizations focus on surviving the recession, is this the time to consider adopting industry practices such as ITIL Read more
Nov 14, 2009
silicon.com > White Papers > IT Management > User Satisfaction
Everything You Wanted to Know About ITIL in Less Than One Thousand Words!
Primarily, ITIL provides international best practice guidance in IT Service Management. However, ITIL offers more than j Read more
Nov 14, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Validating the Business Benefits of Integrated Systems Management: The LANDesk Software Customer Experience
IT organizations want to provide high-quality, low-cost technology services to business units as part of their basic mis Read more
Nov 14, 2009
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