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silicon.com > White Papers > IT Management > User Satisfaction
A significant percentage of ITIL implementations are simply never completed, after months of training, certification tes Read more
Nov 12, 2009
silicon.com > White Papers > Data Management > Data Infrastructure
While always an important part of the enterprise, these days IT is the very hub of business. And with that higher profil Read more
Nov 13, 2009
silicon.com > White Papers > IT Management > User Satisfaction
Change management planning revolves around a specific, well-defined, measurable, realistic, and achievable project. Mana Read more
Nov 13, 2009
silicon.com > White Papers > IT Management > User Satisfaction
This paper describes the development of TOGAF (The Open Group Architecture Framework) and ITIL as a background to discus Read more
Nov 14, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
IT organizations are continuously being challenged to deliver better IT services at lower cost in a turbulent environmen Read more
Nov 14, 2009
silicon.com > White Papers > IT Management > User Satisfaction
The introduction of formal ITIL processes into an organization can be, and normally is, a very time-consuming, expensive Read more
Nov 14, 2009
silicon.com > White Papers > IT Management > User Satisfaction
This paper outlines the differences between ITIL V3 and ISO/IEC 20000, from the perspective of each clause in the standa Read more
Nov 14, 2009
silicon.com > White Papers > IT Management > User Satisfaction
As organizations focus on surviving the recession, is this the time to consider adopting industry practices such as ITIL Read more
Nov 14, 2009
silicon.com > White Papers > IT Management > User Satisfaction
Primarily, ITIL provides international best practice guidance in IT Service Management. However, ITIL offers more than j Read more
Nov 14, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
IT organizations want to provide high-quality, low-cost technology services to business units as part of their basic mis Read more
Nov 14, 2009