avaya
RSS avayaAvaya Case Study: New York Media
White Paper The company's Avaya BusinessPartner brought an RFP-compliant Intelligent Communications solution consisting of two Avaya 8710 servers for redundancy, running Avaya's award-winning... [11 Jun 2008]
Avaya Case Study: MoneyShop
White Paper MoneyShop selected the Avaya IP Office Solution. MoneyShop was established in 1993 to provide New Zealanders with quick access to financial services and has expanded quickly to include eight branches in and around Auckland. [11 Jun 2008]
Avaya Case Study: Tower Travel Management
White Paper Tower chose an Avaya IP Office IP406 as its main system. Tower Travel recognized that it could provide improved customer service and lower the company's costs if it could unify the many locations from which agents worked... [11 Jun 2008]
Avaya Case Study: VOXCOM Security Systems
White Paper VOXCOM achieved their desired level of responsiveness to customer alarms and inquiries with an Avaya IP Telephony solution, including Verint's Ultra Call Recording application, which helped VOXCOM enhance agent coaching... [11 Jun 2008]
Avaya Case Study: Sarcon Construction
White Paper The company deployed Avaya Quick Edition as a solution. Sarcon Construction (Sarcon), based in Santa Fe, New Mexico, has a team of superintendents and lead carpenters that encompass a broad spectrum of expertise in the... [11 Jun 2008]
Avaya Case Study: Angel Dental Care
White Paper After looking at several solutions from other vendors, ADC selected an Avaya IP Office solution for its Catonsville and Annapolis offices. Angel Dental Care (ADC) provides quality dentistry care for people of all ages... [11 Jun 2008]
Avaya Case Study: VoiteQ
White Paper The company deployed Avaya VoiceMail Pro conferencing, Avaya 5600 Series IP Telephone. VoiteQ's steady annual growth prompted an increase in staff and a subsequent move to a larger facility. The existing... [11 Jun 2008]
Avaya Contact Center Solution Helped Yunnan Rural Credit Cooperative Improve Customer Service
White Paper After a few rounds of investigations and studies, the Rural Credit Cooperative chose the solution provided by Avaya, which is a leading player in both technologies and solutions, and established the first 96500 Call Center. [11 Jun 2008]
Avaya Case Study: Salem Press
White Paper The Hackensack office was being supported by an Avaya MERLIN LEGEND communications system for its telecommunications needs. Founded in 1949, Salem Press is the only North American publisher that has a catalogue built... [11 Jun 2008]
Avaya Case Study: The Trading Room Gibraltar
White Paper By adopting VoIP technology with an Avaya IP Solution and working with a service provider in the U.K.the Trading Room's telecom-related costs per minute have dropped from 60 pence per minute to 5 pence. [11 Jun 2008]
Avaya Case Study: AES Eletropaulo
White Paper The Avaya Consultant and Systems Integration (CSI) team based in Brazil worked jointly with the AES Eletropaulo Software Development Center and Call Center teams to design and implement a customized Intelligent... [11 Jun 2008]
Avaya Case Study: Avon Colombia
White Paper The solution featured Avaya Communication Manager software loaded on an Avaya S8500 Server which had 130 extensions for users in this office, of which 30 were a pilot for IP telephony. Avon Colombia was... [11 Jun 2008]
Avaya Case Study: Natural Gas Distributor
White Paper This company decided to replace all of its Nortel field installations with Avaya IP Office and to adopt Avaya as its corporate standard. The company also upgraded from a DEFINITY to an... [11 Jun 2008]
Avaya Case Study: American Chartered Bank
White Paper ACB chose an Avaya Communication Manager solution for its 80 agents. American Chartered Bank (ACB), a full-service commercial and retail bank with 14 branch offices throughout the Chicagoland area, has been locally owned... [11 Jun 2008]
Avaya Case Study: Ampacet
White Paper Ampacet reached out to Artel Soluciones, an Avaya BusinessPartner, for help in choosing the right Avaya Intelligent Communications solution for its two locations in Argentina. Ampacet is the world's... [11 Jun 2008]
