business service management
Microsoft Business Solutions Webcast: Ask the Experts: What's New in Microsoft Solomon 6.0 (Level 200)
White Paper Discover how the enhancements in the new Microsoft Solomon 6.0 release offer competitive functionality for project, service and distribution management. Microsoft Solomon has always been a highly effective tool that enables organizations to reach... [04 Aug 2008]
Microsoft Business Solutions Webcast: Filling the Customer Expectation Gap: Smarter Supply Chain Strategies for the Mid-Sized Retailer (Level 100)
White Paper The presenter of this webcast explores the challenges that mid-sized retailers face in meeting the service level expectations of ever-demanding customers. The presenter will deliver strategies for meeting these expectations and increasing... [04 Aug 2008]
Cheat Sheet: Cloud computing
Cheat Sheet There's definitely a market out there for this kind of stuff, with Google Apps doing a roaring trade and software as a service (SaaS) companies like salesforce.com and Netsuite - who have based their entire business models on supplying software... [01 Aug 2008]
Address the key implications for compliance management
White Paper This white paper describes how IBM Service Management offers a compliance strategy that's streamlined, automated and repeatable for businesses of any size. It also shows how this compliance solution aligns IT processes with business goals. [01 Aug 2008]
Operational Efficiency and Customer Satisfaction for Mid-sized Business
White Paper This informative white paper provides insight into the operational efficiencies of service desk management in mid-sized companies, and explains how Magic Service Desk Suite can help you meet those needs. [01 Aug 2008]
Ovum Report: IBM Simplfies Service Management to facilitate business and IT
White Paper Different parts of the business have different silos of data and applications, with no integrated vision joining them together. This whitepaper reports on IBM's recent Pulse 2008 conference, which explored how IT Managers can simplify and leverage... [31 Jul 2008]
Email Management Services (EMS): Providing a total solution for email and BlackBerry continuity, recovery, security, archiving, e-Discovery, and storage management
White Paper Even the shortest service outages are painfully felt by the entire organization. Read this guide to see why millions of people around the world depend on EMS as the only service to fully eliminate email downtime and data loss, to streamline... [31 Jul 2008]
Swing Into Business Service Management: Seven Strategies for Enabling IT to Activate the Business
White Paper This white paper reviews how IT organizations can become more responsive to business needs, and accelerate the business by following the same steps that people would use when trying to improve the way they play golf. [29 Jul 2008]
How Service-Oriented Architecture (SOA) Impacts Your IT Infrastructure
White Paper Read this paper to see how SOA impacts your IT infrastructure - in particular, how business processes and transactions are handled differently in an SOA environment than in traditional application architecture. [29 Jul 2008]
The McCue Interview: Phil Pavitt, CIO, Transport for London
Comment Pavitt presented the plan last September to the TfL board to provide the most state-of-the-art, cutting edge technology in a single two-year programme covering desktop, applications, networks, data centres, hosting, data management, projects and... [29 Jul 2008]
Leeds Council puts faith in Microsoft
News There will be improvements around information and knowledge management through the use of business intelligence and electronic document records management. There are also plans for the council to use Microsoft's service oriented architecture (SOA... [28 Jul 2008]
Quocirca's Straight Talking: Secure remote access closes in
Comment The Naked CIO: Service level disagreements The Naked CIO: Business misintelligence A key development is the management console through which software configurations, digital certificates, policies and software updates can be created and pushed to... [25 Jul 2008]
IBM TV: IBM WebSphere Application Server "Snow Play" - SOA + Web 2.0 Unite!
White Paper View this overview of IBM's business process management solution--based on service oriented architecture--that can provide the flexibility you need to innovate and win in your marketplace. If you need your business to be flexible and agile, and you... [24 Jul 2008]
Better Together: Microsoft Operations Manager and Exchange Server 2003
White Paper E-mail service is critical to daily business operations. To help prevent these costs and ensure high levels of service availability for Exchange Server 2003, companies can use the enterprise-class operations management capabilities provided by... [23 Jul 2008]
Beijing Olympics diary: Testing times…
Comment The Naked CIO: Service level disagreements The Naked CIO: Business misintelligence The IT systems are operational and in fact the games management systems, which among other things handle accreditation and staffing schedules, are already working at... [21 Jul 2008]
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