call and centre Articles, Videos, Photos and Opinions

Showing results 31 to 40 of 161

silicon.com > Management > CIO Insights

Dixons to become online finance guru

Getting into the comparison business Read more

Aug 20, 2007

silicon.com > White Papers > Desktops, Laptops and OS > Client System Hardware

IT Company Reduces Sales Call Times by 10 Per Cent or More and Substantially Improve Profitability

IT Company Reduces Sales Call Times by 10 Per Cent or More and Substantially Improve Profitability

Leading Computing Systems Company, Dell Inc. wanted to improve the efficiency of its sales representatives, who had to u Read more

Aug 30, 2007

silicon.com > Technology > Networks

BT outsourcing move brings strike threats

BT outsourcing move brings strike threats

Call centre shake-up angers unions Read more

Mar 7, 2003

silicon.com > Technology > Networks

Workers walk out on BT in jobs-to-India row

Workers walk out on BT in jobs-to-India row

Union "distorting the true situation and helping no one", says telco Read more

Mar 21, 2003

silicon.com > Technology > Software

Call Centres: Will more bums on seats mean less time on hold?

Call Centres: Will more bums on seats mean less time on hold?

Virgin Mobile creates 200 new jobs... Read more

Apr 9, 2003

silicon.com > Technology > Software

The best of reader comments: The best and worst call centre experiences

The best of reader comments: The best and worst call centre experiences

Which ISP said: "You only really need a firewall if you work for MI5..."? Read more

Apr 11, 2003

silicon.com > Management > CIO Insights

The Ovum View: My call centre confession...

The Ovum View: My call centre confession...

Shouldn't we be more grateful for what these facilities have given us? At least one expert thinks so... Read more

Jun 27, 2003

silicon.com > Management > CIO Insights

The Ovum View: Why you need a call centre

The Ovum View: Why you need a call centre

Disparaged but indispensable? Read more

Aug 6, 2003

silicon.com > Management > CIO Insights

Oh Canada ? challenging in call centre offshoring

Oh Canada ? challenging in call centre offshoring

Or what we should call 'nearshoring', for US companies Read more

Aug 14, 2003

silicon.com > Technology > Networks

Got your number: And that number is £1.6m for 118 118

Got your number: And that number is £1.6m for 118 118

We're guessing that negotiations didn't begin "what number would you like?" Read more

Sep 23, 2003

Stories on call centre

  1. Digital Dilemmas: What type of Christmas e-greeting should I send this year?
  2. Google finally unveils Chrome for Mac, Linux
  3. £600m to be saved through cuts to NHS' £12.7bn IT revamp
  4. BBC's future home gets fibre from BT
  5. The all-new silicon.com: Helping you make the right technology strategy decisions