customer loyalty
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The Top 9 Ways to Increase Your Customer Loyalty: Follow These and Enjoy an Immediate Lift in the Loyalty of Your Customers
White Paper Fostering true loyalty and engagement with customers starts at a basic level. These 9 principles will guide in the efforts to create greater loyalty and engagement within the organization. Most will... [15 May 2008]
nFrame Case Study: Walker Information
White Paper Walker Information (Walker) is a worldwide leader in customer loyalty management, having conducted more than 1,200 research programs in 35 languages for its 300 clients last year. Walker needed an... [13 May 2008]
Essential Manager's Guide: Extraordinary Customer Service
White Paper Read DK Publishing's Essential Managers eBook for Extraordinary Customer Service to explore how the contact center can be a strategic part of your enterprise - where you can leverage differentiated services to provide a... [05 May 2008]
Essential Manager's Guide: Communications Tools for the Effective Worker
White Paper In Essential Managers Communications Tools for the Effective Worker, discover the positive impact of Unified Communications on both day-to-day interactions as well as on higher level goals such as business process efficiency,... [05 May 2008]
Evaluating Customer Loyalty Solutions
White Paper Customer Loyalty Programs (CLP) has come a long way from their early beginnings in the 1970's. This paper highlights the technology challenges from a real-life situation involving a... [16 Apr 2008]
PCI Compliance: Low Risk, High Reward
White Paper The public relations costs alone of repairing the damage done to a retailer's reputation can be catastrophically high - and even at that, the customer loyalty that was lost may never be regained. When... [16 Apr 2008]
Buyer's guide: IBM customer experience solutions for midsize business
White Paper To be competitive in today's marketplace, growing businesses must not only attract new customers but they must build customer loyalty by providing a superior customer experience.... [11 Apr 2008]
Turning shoppers into advocates: The customer focused retail enterprise
White Paper These circumstances make it harder than ever to achieve brand loyalty. This white paper focuses on incorporating customer input into all facets of your business model to turn ordinary shoppers into loyal... [11 Apr 2008]
Maximizing the Savings of Call Center Multi-Sourcing While Protecting Service Levels
White Paper Still, multi-sourcing is not without peril - particularly the risk of negative impact on customer service and, thereby, damage to customer loyalty and brand. Many companies are moving to... [11 Apr 2008]
Strengthening Service Contractor Networks in the Energy Industry
White Paper View this On-Demand Web seminar to learn how you can: Work more closely with service contractors to maximize customer satisfaction and loyalty; Dispatch and manage service contractors efficiently to... [10 Apr 2008]
Understanding Web Site Behavior to Improve Sales Effectiveness
White Paper Attend this FREE Web seminar Replay to learn how to: Maximize overall sales effectiveness by integrating online behavior with the overall customer profile; Take advantage of cross- and up-sell opportunities more quickly... [10 Apr 2008]
Making the Sale: Gaining Competitive Advantage by Integrating the Web With Traditional Sales Channels
White Paper "Attend this FREE educational Web seminar replay to learn how Siebel Interactive Selling 7 can help you to: Reduce sales costs by helping customers move from offline purchasing processes conducted with telesales or field representatives... [10 Apr 2008]
Telecom Italia Mobile
White Paper Hear how they're achieving this and raising customer loyalty with Oracle Marketing Online. Telecom Italia Mobile, Italy's largest provider of mobile services needed a low-cost, rapid multi-channel... [10 Apr 2008]
Changes to retail bricks to match online clicks
News Almost half of the survey sample expects to be using loyalty card information to send customers targeted promotions by email or SMS within that time. Retailers are planning to close stores or alter existing store formats... [09 Apr 2008]
Singapore Cinema Operator First to Personalize
White Paper Golden Village wanted to enhance customer loyalty by introducing GV Movie Club, a personalized loyalty program. More customer data is also required to empower its target... [02 Apr 2008]
