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silicon.com > White Papers > IT Management > User Satisfaction
Service Desk Consolidation Slashes Support Call Costs by 80 Percent and Helps Atos Origin Retain Global Clients
Atos Origin is an international information technology services company. To support this global model, Atos Origin knew Read more
Jun 12, 2008
silicon.com > White Papers
Why Have a Separate Project Management Methodology?
The methodology most organizations are referring to is some type of Systems Development Life Cycle (SDLC) with a bit of Read more
Mar 2, 2009
silicon.com > White Papers > IT Management > Business Functions
IT Asset Management, ITIL, and the CMDB: Paving the Way for Business Service Management
Many enterprises are developing business service management (BSM) strategies in an effort to better align their IT servi Read more
Mar 18, 2009
silicon.com > White Papers > Software and Web Development > Software Development Tools
Building an Environment for Open Communication: Enterprise Search Unlocks Data to Support Collaboration
Sipex is a semiconductor company that designs, manufactures, and markets analog circuits for original equipment manufact Read more
Dec 19, 2007
silicon.com > White Papers > IT Management > IT Infrastructure
TechNet Webcast: Managing Distributed Branch Office Environments With System Center and Windows Server 2008 (Level 300)
Distributed branch office configurations within many enterprise organizations are increasing in number and growing in co Read more
Dec 24, 2007
silicon.com > White Papers > Data Management > Data Infrastructure
Managing Storage Complexity for Healthcare Providers
This paper is one of a series of papers that focus on the challenges healthcare providers face in information technology Read more
Jan 9, 2008
silicon.com > White Papers > IT Management > IT Infrastructure
ITIL v3 and the Evolution of Service Management
ITIL v3 has just been refreshed to reflect current best practice for service management. CoBIT v4.1 has just been revise Read more
Feb 5, 2008
silicon.com > White Papers > Storage > Management
IBM and Tectrade Help Winterthur Life UK Meet Storage Demands
Winterthur Life UK wanted to increase capacity and scalability of mainframe storage; improve performance and flexibility Read more
Mar 5, 2008
silicon.com > White Papers > IT Management > IT Infrastructure
The New Business Analyst: A Strategic Role in the Enterprise
Business analysts are primarily responsible for writing and managing requirements specifications and communicating them Read more
Mar 20, 2008
silicon.com > White Papers > IT Management > IT Infrastructure
Vantage Service Manager: A Technical Overview
Vantage Service Manager provides a business service management solution that incorporates IT service measurement, visual Read more
Mar 20, 2008
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