message to the customer
PlusNet owns up to security breach
News The ISP used a Service Status message on its website to inform customers its existing webmail system has been migrated to a Squirellmail platform on Saturday to ensure an earlier breach in its customer email address database does not happen again. [23 May 2007]
AT&T Network Integrated Services Digital Network (ISDN) Primary Rate Interface and Special Application Specification
White Paper These Recommendations specify the use of a 1.544 Mbps (DS-1) digital interface, structured to contain bearer channels for the transport of end user information (e.g.voice, customer data, etc.and a message-oriented, out-of-band, signaling channel... [02 May 2007]
IBM System i IP Telephony: Keeping You Connected
White Paper A potential customer calling a local branch to inquire about customizing a financial service can be passed from department to department until hearing, "Leave a message at the tone. A customer seeking technical expertise among a chain of suppliers... [26 Apr 2007]
First Direct owns up to Safari hitch
News This is the first time a message has gone out to First Direct's customers about the glitch, following the bank's assertion last month that it would send out a letter to Safari users explaining why they are now unable to use the browser to access... [20 Apr 2007]
Barclays doles out 500,000 chip and PIN devices
News The chip and PIN devices are a "solution for everyone", Davis added, and will work in conjunction with other security measures - such as antivirus software, text message alerting and the transaction profiling that goes on behind the scenes. [18 Apr 2007]
How mobile is your corner shop?
Comment In the 'Shop Scan Save' scheme, shoppers will receive a text message containing a barcode that can be scanned to score a discount on a number of goods. Also, customer behaviour in corner shops is different to supermarkets. [13 Apr 2007]
Avaya Teleworker Solution Enables Business Continuity
White Paper As a solution the company implemented Teleworker solution based on Avaya Communication Manager, Avaya IP Softphone, Message Manager, and VPN applications. The challenges faced were to ensure uninterrupted business operations and process, voice... [12 Apr 2007]
CIO Essentials: iTunes, Glastonbury tickets and Bluetooth ads
News I'm not sure HSBC have quite achieved this by sending a first message to ask whether the customer would like a further promotional message. Technology has merely shifted the customer's frustration from permanently engaged telephones to crashing web... [10 Apr 2007]
Editor's Blog: Moving bits
Comment I think the message here is simple. But as I heard someone say the other day at a roundtable debate (I paraphrase): "Companies make a choice between good customer service and marketing - and marketing is just more fun. [05 Apr 2007]
SOA Bright Idea for Southside Electric Cooperative
White Paper Prolifics, using WebSphere Message Broker, MQ and the Business Integration Adapters, implemented a SOA solution for SEC that seamlessly integrated their Daffron customer information system with their ESRI geographical information system and Hunt... [04 Apr 2007]
Simplified Access to Central SAP Data Boosts Efficiency and Improves Services
White Paper The underlying business logic is applicable to notebooks and to mobile pocket PCs as well; some features can even be used via Short Message Service (SMS) with a cell phone. A Web application based on Microsoft .NET provides all service-related... [31 Mar 2007]
Driving Real-Time Success
White Paper First, SonicMQ enterprise message server was deployed to help ensure the reliable exchange of mission-critical information. DCS Fleet decided to use a two-pronged IT strategy to enhance operations and customer service: eBusiness and infrastructure. [15 Mar 2007]
Editor's blog: Rambling questions, tricky answers
Comment Of course there is much more to CRM than buying some technology, flicking a switch and waiting for the customers to beat your door down with fistfuls of cash and that (really-should-be-obvious) fact has been a central message of the day so far. [07 Mar 2007]
Nationwide fined nearly £1m for security lapses
News Margaret Cole, director of enforcement at the FSA, said in a statement the authority's swift enforcement action in the case would "send a clear, strong message to all firms about the importance of information security". [14 Feb 2007]
Hackers nab €800,000 in online banking attack
News The malicious software activates itself when the customer tries to log on to Nordea's internet banking service and displays an error message asking the customer to re-enter their login information, which is then recorded and sent to servers... [19 Jan 2007]
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