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Detect, Diagnose and Resolve: Using Microsoft Operations Manager and Spotlight to Solve Real-world Operational Challenges
White Paper This white paper outlines the complementary nature of Microsoft Operations Manager, an event and performance management solution, and Quest Software's Spotlight, an advanced diagnostic and resolution tool for advanced troubleshooting, working... [25 Feb 2004]
Channel Management: The Key to Decreasing Costs and Improving Partner and Agent Loyalty
White Paper Siebel Systems invites you to view this FREE on demand Web seminar to learn how Siebel eInsurance 7, with Siebel Partner Manager and Siebel Agent Portal, enables you to: Reduce channel management and support costs by automating agent processes for... [25 Feb 2004]
AOL Time Warner loses Turner now - and $99bn
News Five months later, Turner was notified that he was stripped of his operating responsibility (previously he oversaw Time Warner's cable operations) as vice chairman. Last September, Turner and two other influential shareholders, Gordon Crawford, a... [30 Jan 2003]
IT teams don't understand their databases
News Mike Hannay, database performance team manager with Cannon Hill, said that IT departments were often reluctant to admit that they did not fully understand database operations. Databases across UK companies failed over one third of a set of 44... [19 Sep 2001]
Ericsson boosts CRM performance
News Anette Malling, manager of channel development and product management for Ericsson's call centre solutions, said the Sybase software will allow businesses to analyse their CRM operations in more depth through the ability to compare performance of... [17 Sep 2001]
Public sector struggles to come to terms with B2B
News It will eventually cover almost all the buying operations of one of the world's largest insurance and fund management groups. John Watton, Ariba marketing manager admitted his company still lacks clients in the UK public sector although he is... [10 Aug 2000]
StorageTek pins its hopes on SANs
News Alain Andreoli, VP of international operations, said: "We are moving from a heavily technology focused company to become more marketing and sales driven. StorageTek's key asset, according to Pierre Cousin, VP and general manager, client server... [16 May 2000]
The Bloor Perspective: Oracle's 11i under scrutiny, FI's future with Druid, and IT in the mega-merger
Comment It will be combining its European and US operations onto a single database server with the aim of reducing data centre costs and of providing users and management with a unified view of the business. Of course many large corporates have more than... [23 Jan 2000]
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